Internal Services Professional 1

Ampcus, Inc; Columbia (SC); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Ampcus, Inc is seeking a Document Management Specialist to retrieve invoice data and maintain communication with utility providers. This role blends independence with team collaboration while working remotely, ideal for detail-oriented candidates.

The position requires strong communication skills, proficiency in Microsoft Office, and up to 2 years’ experience in customer service or data entry. Training consists of both in-person and remote sessions to ensure smooth onboarding for successful candidates.

Qualifications

• Detail-oriented and results-driven professional.
• Comfortable working independently in a remote environment.
• Experience in a phone-based role.

Responsibilities

• Contact utility providers to obtain missing invoice data.
• Negotiate fee waivers or due date extensions.
• Update internal systems with relevant billing information.
• Participate in team chats and collaborate with team leads.

Skills

Strong verbal and written communication skills

Professional phone presence

Negotiation skills

Excellent time management

Proficiency in Microsoft Office Suite

Ability to navigate websites efficiently

Education

High School Diploma or equivalent

Vocational/technical training or Associate degree

Tools

Microsoft Office Suite

Outlook

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented team.

Job Title: Document Management Specialist

Location(s): Columbia, SC (Remote)

Job Overview

We are seeking a detail‑oriented and results‑driven Document Management Specialist to join our team. In this role, you will be responsible for retrieving and validating missing invoice data from utility providers across the U.S. and Canada. The position requires extensive outbound phone communication, strong data accuracy, and the ability to manage multiple accounts efficiently.

This role is ideal for professionals who are comfortable working independently in a remote environment while maintaining consistent collaboration with internal teams.

Key Responsibilities

• Contact utility providers via phone (up to 8 hours per day), email, or fax to obtain missing invoice data.
• Negotiate fee waivers or due date extensions when applicable.
• Review, evaluate, and prioritize invoices based on key data points.
• Accurately update internal systems with relevant billing information.
• Maintain professional communication with external vendors and internal stakeholders.
• Meet or exceed established performance metrics and KPIs.Participate in team chats and collaborate with colleagues and team leads.
• Contribute to ongoing process improvement initiatives.

Qualifications

Required Skills

• Strong verbal and written communication skills.
• Professional and confident phone presence.
• Ability to negotiate respectfully and effectively.
• Excellent time management and multitasking skills.
• Proficiency in Microsoft Office Suite (Outlook required; Excel and Word preferred).
• Ability to navigate websites and internal systems efficiently.

Preferred Skills

• Typing speed of at least 45 WPM.
• Advanced Outlook skills.

Experience

• Up to 2 years of experience in a phone-based, customer service, collections, or data entry role with similar responsibilities.

Education

• High School Diploma or equivalent required.
• Vocational/technical training or Associate degree in a related field preferred.
• Relevant certifications are a plus.

Work Schedule Options

Preferred Option

• 4-day workweek (10‑hour shifts).
• 7:00 AM – 6:00 PM or 8:00 AM – 7:00 PM.
• Weekends off.
• One midweek day off (Tuesday, Wednesday, or Thursday).

Alternative Option

• 5-day workweek (8‑hour shifts).
• Weekends off.

Training & Onboarding

• UBK Training: 2 days, conducted in person.
• Team Training: First day in person; remaining sessions remote.
• Structured onboarding with continued support from team leads and peers.

Location

• Remote position with one required in‑office day per month (pre‑selected date). Hybrid and fully in‑office options are available.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.