Internal Service Advisor - Vehicle Recon & Repairs

keeler; Westport (CT); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive pay based on experience

Medical, Dental & Vision

Paid Vacation, Sick & Personal Time

Paid Holidays

401(k) with company contribution

Employee vehicle purchase and service

Training and advancement opportunities

Long-term opportunity with a luxury 5

Job summary

Lexus of Westport in Westport, CT seeks an Internal Service Advisor to move used vehicles, trade-ins, and dealership-owned cars through the service process and onto the sales lot.

This internal, non-customer-facing role partners with Service, Parts, Sales and Used Cars to ensure inspections, repairs, and reconditioning are completed quickly, accurately, and documented in the DMS. Saturday availability may be required.

Qualifications

• Dealership experience as an Internal Service Advisor, Service Advisor, Service Writer, Warranty Administrator, or Recon Coordinator preferred.
• Strong understanding of repair orders, parts, labor, and vehicle repairs.
• Excellent organization and communication skills.
• Ability to manage multiple vehicles and priorities in a busy service department.
• CDK or other dealership DMS experience is a plus.
• Valid driver's license and acceptable driving record.
• High school diploma or equivalent.

Responsibilities

• Open, manage, and close internal repair orders from start to finish.
• Coordinate vehicle inspections, repairs, PDI, recalls, and recon work.
• Work closely with technicians and Parts to keep repairs moving.
• Prepare estimates and obtain management approval for repairs.
• Track parts, labor, sublet, and overall reconditioning costs.
• Monitor vehicles throughout the recon process and identify delays.
• Communicate with Sales and Used Car Management regarding vehicle status.
• Review completed work to ensure vehicles are safe and ready for the sales lot.
• Maintain accurate notes, costs, and vehicle status in the DMS.
• Assist Service Management with reporting and workflow tracking.

Skills

Organization

Communication

CDK

Driver's license

Vehicle repairs

Education

High school diploma

Tools

CDK DMS

Job description

Lexus of Westport in Westport, CT seeks an Internal Service Advisor to move used vehicles, trade-ins, and dealership-owned cars through the service process and onto the sales lot.

This internal, non-customer-facing role partners with Service, Parts, Sales and Used Cars to ensure inspections, repairs, and reconditioning are completed quickly, accurately, and documented in the DMS. Saturday availability may be required.