Internal Quality Assurance Manager, JC-533933

California Department of Public Health; California; Hybrid; USD 97,000 - 120,000; Full time

Benefits offered by this job

Hybrid work arrangement

Recruitment differential $200/month

Job summary

The California Department of Public Health (CDPH) is seeking a Nurse Surveyor Supervisor II to oversee the Internal Quality Assurance (QA) Unit within the Standards Interpretation Branch. The role will develop, implement, and monitor statewide QA projects and activities, ensuring compliance with State, Federal, licensing and certification standards, and local laws.

The NSS II collaborates with District Offices and program staff to improve QA outputs, with 5% travel and hybrid telework.

Qualifications

• Desirable Qualifications: Experience leading or participating in planning, development, and presentation of QA results and trends.
• Experience elevating nursing care/healthcare provider operations quality.
• Knowledge of state and federal healthcare facility compliance laws.

Responsibilities

• Oversee development, reviews of QA reports, surveys and correspondence for QA projects.
• Collaborate with program staff to identify training needs for field and support staff.
• Make recommendations to NSs/QA Specialists and District Offices based on QA findings.

Job description

At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well‑being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.

Health care facilities in California are licensed, regulated, inspected, and/or certified by a number of public and private agencies at the state and federal levels, including the CDPH Center for Health Care Quality (CHCQ) and the U.S. Department of Health and Human Services’ Centers for Medicare and Medicaid Services (CMS). CHCQ is responsible for ensuring health care facilities comply with state laws and regulations. In addition, CHCQ cooperates with CMS to ensure that facilities accepting Medicare and Medi‑Cal (in California, Medicaid is referred to as Medi‑Cal) payments meet federal requirements. CHCQ also oversees the certification of nurse assistants, home health aides, hemodialysis technicians, and the licensing of nursing home administrators.

• Department Website: https://www.cdph.ca.gov
• Benefit information can be found on the CalHR website and the CalPERS website.
• The salary listed in this ad may not include recent adjustments or changes from the fiscal year
• New to State candidates will be hired at the minimum salary of the classification or alternate range, as applicable.
• Effective July 2025, California’s Personal Leave Program (PLP 2025) reduces employees’ base pay by 3% in exchange for 5 hours of leave credits monthly through June 2027. The posted salary range does not reflect this reduction.

Job Description and Duties

• Employees appointed to this classification shall receive a Recruitment and Retention Differential of $200 per month**

THIS IS A STATEWIDE RECRUITMENT. THE SELECTED CANDIDATE WILL BE HEADQUARTERED IN THE COUNTY CLOSEST TO THEIR RESIDENCE.

This vacancy is being advertised statewide, with locations available in Los Angeles, Orange, Ventura, San Francisco, San Jose, Chico, Sacramento, Fresno, Riverside, San Bernardino, and San Diego Counties. The headquarters location will be determined based on the location of the most qualified candidate. Travel may be expected throughout the region assigned (optional if no travel required).

The Nurse Surveyor Supervisor II (NSS II) position supports the California Department of Public Health's (CDPH) mission and strategic plan by overseeing the Internal Quality Assurance (QA) Unit within the Standards Interpretation Branch. The HFEM I is responsible for developing, implementing, and monitoring statewide QA projects and activities, in accordance with State, Federal, licensing and certification standards, and local laws and regulations. The NSS II oversees the development of and reviews reports, surveys and correspondence for the QA projects and activities; and collaborates with interested parties to recommend training needs for all field staff and support staff. The NSS II makes recommendations to the NSs/QA Specialists and the District Offices staff based on reports, surveys, and correspondence. The NSS II communicates with District Office staff, NSs/QA Specialists, management, and other Program staff regarding QA projects and activities.

The NSS II is responsible for collaborating with Program personnel to assure quality work performance, to fulfill the mission of the Department. 5% Travel may be required.

The incumbent works under the direction of the Nurse Supervisor Manager.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience leading or participating in the planning, development, and presentation of results and trends found during quality assurance reviews.
• Experience elevating the quality of nursing care/healthcare provider operations.
• Knowledge of state and federal healthcare facility compliance laws.

Statement of Qualifications (SOQ)

In your answer, please include the job(s) in which you performed these duties and length of time in each job, including the start and end dates (month and year) and level of responsibility. Responses must be in Arial font, 12-point font, with 1-inch margins. Each question response shall be on a separate piece of paper and up to one page in length. Each page must include your name in the upper right hand corner.

Statement of Qualifications Instructions:

Please describe in detail your professional registered nursing experience, excluding any experience gained in a nurse residency program, particularly any duties performed related to:

• Elevating the quality of nursing care/healthcare provider operations
• Participating in formal reviews of healthcare facilities and preparing clear and concise written reports
• Evaluating healthcare facilities to ensure compliance with State and Federal laws
• Investigating complex complaints and detecting deficiencies in care within healthcare facilities, home, or community‑based settings
• Supervising, training, and/or consulting with personnel who perform onsite evaluations, audits, investigations, and/or surveys of healthcare facilities or providers
• Providing administrative oversight such as establishing and maintaining priorities, performing quality control review, and addressing problems to improve program functioning.

In your answer, please include the job(s) in which you performed these duties and length of time in each job, including the start and end dates (month and year) and level of responsibility.

Eligibility Information

If you are new to California State Service, you must take and pass the examination for this classification to be eligible for hire. Current state employees without transfer or list eligibility must also complete and pass the examination for this classification to qualify for this position.

Telework Information

This position may be eligible for telework up to three (3) days per week and is required to report in-person to the designated headquarters office location a minimum of two (2) days per week. The amount of telework permitted is at the discretion of the Department and is subject to change, consistent with CDPH’s Telework Program. All employees who telework are required to be California residents in accordance with Government Code 14200. Candidates who reside outside of the state of California may be interviewed; however, the selected candidate must have a primary residency in the state of California prior to appointment (and continue to maintain California residency) as a condition of employment. Failure to meet this requirement may result in the job offer being rescinded.

Business travel may be required, and reimbursement considers an employee’s designated headquarters office subject to regulations and bargaining unit contract provisions. All commute expenses to the designated headquarters office will be the responsibility of the selected candidate.

The headquarters office location for this position is identified in the duty statement.

Final Filing Date: 10/27/2026

Job Code #: JC-533933

Position #(s):580-810-8050-909

Working Title: Internal Quality Assurance Manager

Classification: NURSE SURVEYOR SUPERVISOR II

$8,660.00 - $10,758.00

Work Location: United States

Telework: Hybrid

Job Type: Permanent, Full Time