Internal Ops Coordinator - Lab

TridentCare; Horsham (PA); Remote; USD 23,000 - 28,000; Full time

Job summary

TridentCare in Horsham, PA is seeking a Dispatcher to join our administrative team. This is a remote position with the requirement to reside within 50 miles of the Horsham office at 115 Gibraltar Road.

The shift is Sunday & Monday 10:00am - 6:30pm, with Tuesday & Saturday off. The role involves handling client calls, managing queues, coaching and monitoring agents, and coordinating with field supervisors to resolve issues.

Qualifications

• High School diploma or better.
• Minimum one year Dispatcher experience.

Responsibilities

• Taking client calls and handling account issues when applicable.
• Monitors queue activity to ensure all available agents are signed in and ready to take a call.
• Assists in coaching and development sessions providing feedback.
• Notifying area managers of issues arising from tech or dispatcher errors.
• Sends updated Attendance notifications to the leadership team.
• Maintains discipline and order in the work environment.
• Solicits other departments for assistance when volume is high.

Skills

Communication Skills

Medical Terminology

Education

High School or better

Job description

PA Horsham PA101062 Horsham Twp, PA 19044, USA

• Remote
• Pay or shift range: $17 USD to $20 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Administrative
• Full-Time
• Requisition #: INTER031636

Description

This is a remote position. Candidates must reside within 50 miles of office location at 115 Gibraltar Road, Horsham, PA 19044.

Shift is as follows:

• Sunday & Monday 10:00am - 6:30pm
• Off Tuesday & Saturday

The responsibilities, tasks, and duties of the jobholder might differ from those outlined in this job description and other duties may be assigned as part of the job.

• Leads by example. Has a high sense of integrity. Acts in a consistent manner and is always conscious of his/her impact on others.
• Document any escalation and report any unresolved problems to the Call Center Supervisor and, or Field Supervisor
• Notifying area managers of any issues that have surfaced due to tech error/dispatcher error or complaint from a facility.
• Taking client calls and handling account issues when applicable.
• Continuously observes queue activity to ensure all available agents are signed in and ready to take a call.
• Assists in conducting monitoring, coaching and development sessions providing both positive and constructive feedback.
• Monitors agents and provide training when appropriate.
• Monitors the CarrolltonSupervisorDesk (or other designated) email account.
• Sends updated Attendance notifications to the leadership team.
• Monitors the On-Call Supervisor phone as needed.
• Maintains discipline and order in the work environment.
• Solicits other departments for assistance with incoming calls when volume or hold times are high.

Qualifications

Skills

Preferred

Communication Skills Intermediate

Medical Terminology Some Knowledge

Behaviors

Preferred

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Team Player : Works well as a member of a group

Leader : Inspires teammates to follow them

Enthusiastic : Shows intense and eager enjoyment and interest

Functional Expert : Considered a thought leader on a subject

Motivations

Preferred

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Self-Starter : Inspired to perform without outside help

Education

Required

High School or better.

Experience

Required

Minimum one year Dispatcher experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.