OAG - Information Technology Svcs | Network Specialist V | 27-0114

State of Texas; Texas; On-site; USD 70,000 - 110,000; Full time

Job summary

Office of the Attorney General in Texas is seeking an experienced Network Engineer to provide operational support for the statewide LAN/WAN, collaborate on cross-functional projects, and help implement new networking services across agencies.

The role requires strong Cisco and Meraki expertise, excellent customer service, and the ability to work in person at the OAG workspace. Experience with monitoring and security tools, scripting, and vendor management is preferred.

Qualifications

• 5+ years of full-time experience with network design, installation, management, and support, including routing and switching, firewalls, wireless, and VoIP systems.
• Experience with Cisco WLAN/WLC, ISE, MPLS WAN.
• Experience with scripting, orchestration and/or automation of technical processes across an enterprise.
• Experience managing performance and availability monitoring platforms.
• Knowledge of Cisco and Meraki switches, routers, and wireless products; BGP, MPLS, NAC, VLANs, ACLs, HSRP, TACACS+, VoIP, DHCP, DNS, Multicast, 802.1x, OSPF, OSI and TCP/IP models.

Responsibilities

• Provide operational support for the networking infrastructure (LAN/WAN).
• Collaborate on cross-functional projects and assist in implementing new networking services.
• Manage vendor support and deliver high-quality customer service across teams.

Skills

Cisco networking

Meraki systems

Customer service

Troubleshooting

Cross-functional collaboration

Vendor management

Scripting/automation

Networking design

Network monitoring

Problem solving

Education

CCNA

CCNP

CCIE

CCAr

ITIL Foundations

Tools

Cisco

Meraki

ManageEngine

ThousandEyes

Microsoft Operations Manager

Zenoss

Job description

The Office of the Attorney General is a dynamic organization with over 4,000 employees throughout the State of Texas. Our agency provides exemplary legal representation for every arm of the State, fights human trafficking, helps victims of crime, protects our constituents, and runs the most effective Medicaid Fraud Control and Child Support Enforcement programs in the nation. Network Specialists experience the challenge and honor of public service while enjoying a healthy work-life balance. The Information Technology Services team is looking for an experienced Network Engineer to provide operational support for the networking infrastructure (LAN/WAN); collaborate on cross-functional projects; and assist in the implementation of new networking services and capabilities for a state-wide network. The successful candidate will demonstrate excellent customer service skills, manage vendor support, and collaborate across teams to fulfill requests, resolve issues and continuously improve services and service delivery. This is a technical position and will require a strong understanding of Cisco and Meraki systems as well as other networking services. Information Technology Services is committed to providing the very best value-driven IT services to the agency. We believe that having talented people in the right place, effectively utilizing new tools and technologies, we can empower the agency to better serve the people of Texas. OAG employees enjoy excellent benefits https://ers.texas.gov/Benefits-at-a-Glance along with tremendous opportunities to do important work and make a positive difference in the lives of all Texans.

Education: Graduation from high school or equivalent Experience: 5 years of full-time experience with network design, installation, management, and support, including routing and switching, firewalls, wireless, and VoIP systems; may substitute credit hours from an accredited college or university for the required experience on a year-for-year basis. Experience designing and implementing one of the following: Cisco WLAN/WLC, ISE, MPLS WAN Experience with scripting, orchestration and/or automation of technical processes across an enterprise. Experience managing performance and availability monitoring platforms. Knowledge of Networking facilities, security software, and performance monitoring and capacity management tools to detect, troubleshoot, and resolve network related problems. Knowledge of Cisco and Meraki switches, routers, and wireless products; BGP, MPLS, NAC, VLANs, ACLs, HSRP, TACACS+, VoIP, DHCP, DNS, Multicast, 802.1x, OSPF, OSI and TCP/IP models Skill in handling multiple tasks, prioritizing, and meeting deadlines. Skill in effective oral and written professional communication with customers, colleagues, and peers. Skill in exercising sound judgment and effective decision making. Ability to recognize, analyze, and resolve network problems. Ability to receive and respond positively to constructive feedback. Ability to work cooperatively with others in a collaborative team environment. Ability to provide excellent customer service. Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave). Ability to arrange for personal transportation for business-related travel. Ability to work more than 40 hours as needed and in compliance with the FLSA. Ability to occasionally lift and relocate up to 30 lbs. Ability to travel (including overnight travel) up to 5% Experience managing cloud environments to host and deliver services. Experience with monitoring software and solutions, such as ManageEngine or ThousandEyes, Microsoft Operations Manager, or Zenoss Degrees and/or certifications in network and firewall management such as CCNA, CCNP, CCIE, or CCAr: ITIL Foundations