Internal Medicine Coordinator

The Schwarzman Animal Medical Center; New York (NY); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Sign-on bonus

Paid time off

Tuition assistance

Care discount

403b matching

Medical coverage

Public loan forgiveness eligibility

Job summary

The Schwarzman Animal Medical Center in New York City seeks a Care Coordinator (Front Desk Office Administrator) to ensure smooth patient care across departments. You will greet clients, register patients, manage scheduling via EMR, and triage calls while maintaining confidentiality and high service standards.

Responsibilities include check-in/out, payments, referrals, and liaison with rDVMs. A high school diploma and strong communication skills are required; AMC offers a robust benefits package

Qualifications

• Minimum of 2 years of veterinary or human medical clerical experience.
• Minimum of 2 years of customer service in a professional setting.
• Excellent written and verbal communication skills.
• Strong organizational abilities with multitasking and issue resolution.
• Ability to interact effectively with all staff, clients and partners.
• Ability to work independently with minimal supervision.
• Adherence to protocols and documentation standards, including handling sensitive information.
• Commitment to ongoing learning and skill development.

Responsibilities

• Serve as primary liaison between Internal Medicine and other departments, clients and rDVMs.
• Handle client check-in/out and patient registration/discharge.
• Triage calls to determine appropriate responses for patients and clients.
• Use EMR for scheduling, reminders, no-shows, and cancellations.
• Collect referrals and complete preregistration paperwork with partners.
• Assist with prescription and insurance requests.
• Ensure all updates and communications reach the rDVM and client.
• Manage cash collection and payment plans per guidelines.
• Provide concierge service to help clients navigate the hospital.
• Update clients with daily inpatient status reports when requested.
• Convey patient status and instructions clearly to clients.
• Master Instinct EMR/email/fax/phone and other systems as needed.
• Maintain cleanliness and comfort of AMC patients.
• Other duties as needed.

Skills

Veterinary clerical

Customer service

Communication skills

Organizational skills

Independent work

Documentation standards

Confidentiality

Professional development

Education

High School Diploma or equivalent

Job description

The Care Coordinator (Front Desk Office Administrator) works directly with the Internal Medicine service, internal departments, clients, and referral rDVMs to ensure coordinated patient care and smooth communication before, during, and after all consultations, appointments, and procedures. The position is responsible for client and patient registration, intake, discharge, payment collection, and the efficient use of all programs and equipment necessary for seamless client experience. Care Coordinators will provide concierge services by greeting clients and assisting them in navigating the hospital environment. They will effectively triage external and internal phone calls and communications, using strong critical thinking skills to deliver the most efficient and effective response to clients, patients, and rDVMs. The Care Coordinator will also assist with referrals and maintain positive relationships with AMC's referring veterinary partners. Care Coordinators will significantly contribute to the ongoing goal of delivering the best customer service and patient care by supporting the philosophy, mission, and values of Schwarzman Animal Medical Center.

Skills Required

• Minimum of 2 years of veterinary or human medical clerical experience
• Minimum of 2 years of customer service in a professional setting
• Excellent written and verbal communication skills
• Strong organizational abilities, with the capacity to multitask and resolve issues
• Ability to interact effectively with all levels of staff, clients, veterinary practices, and related partners
• Ability to work independently with minimal supervision
• Adherence to detailed protocols and documentation standards, including handling sensitive
• information while maintaining accuracy and confidentiality
• Commitment to ongoing learning and skill development.

Specific Duties And Responsibilities

• Serve as primary liaison between Internal Medicine & Ophthalmology service, Referral Veterinarians (rDVMs), clients & other departments.
• Responsible for Client check in and check out (Patient registration and discharge).
• Triage phone calls from AMC staff, rDVMs and clients utilizing excellent decision making and problem-solving skills to determine the appropriate response to meet patient, client, & rDVM needs
• Efficient use of the electronic medical record (EMR) for scheduling, appointments reminders, manage no shows and cancellations
• Obtain all necessary referral documentation & complete any preregistration paperwork & communication with internal & external partners
• Assist with prescription and insurance requests
• Track and ensure that patient updates and all forms of client communication have been successfully distributed or transmitted to the rDVM and client
• Provide efficient cash collection/ payment plans while ensuring compliance with established guidelines and policies.
• Provide concierge service to clients and referrals by greeting clients, help them navigate the hospital landscape and direct them to the appropriate areas
• Update clients as requested by veterinary staff with daily status reports on inpatient pets.
• Convey patient status information and instructions to the client in a thorough, comprehensive and appropriate manner.
• Processing general information calls regarding routine pet care and information regarding other AMC services.
• Internal Medicine/Ophthalmology Care Coordinator(s) will be required to master skills in the electronic medical records (Instinct), email, fax, telephone, and all necessary systems to function at an ideal level within the department.
• Provide excellent care and ensure cleanliness and comfort of all AMC patients
• Other duties as deemed necessary

Education

• High School Diploma or equivalent

Our Comprehensive Benefits Package Includes

• Competitive salary
• Generous Sign-on bonus
• Generous paid time off
• Tuition assistance
• 50% discount on veterinary care
• 403b matching
• Comprehensive medical, dental, and vision coverage
• You may be eligible for The Public Loan Service Forgiveness Program as we are a 501(c)(3) nonprofit employer

Shifts

• TBD

Role

Coordinator for The Internal Medicine Department at AMC

Department

Internal Medicine

Reports to

LVT Manager of Internal Medicine

Status

Full-Time

Pay Range: $23.95 USD - $30.75 USD

Excellence In Veterinary Medicine Since 1910. AMC Offers

A Commitment to Lifelong Learning: Founded in 1910, the Schwarzman Animal Medical Center is the world’s largest veterinary teaching hospital, offering compassionate, collaborative, and cutting‑edge veterinary care. Our commitment to innovation has led to the creation of one of the most advanced veterinary facilities in the world.

State-of-the-Art Facilities

AMC just completed a major expansion and renovation. This project transformed the hospital’s entire 83,000-square-foot space into a state-of-the-art facility unlike any other.

Highlights include

A brand-new full floor surgical center, 1.5 Tesla Philips MRI (the exclusive high field MRI for small animals in NYC), 64-slice spiral CT scanner, Electroencephalography (EEG), Elekta Versa HD Linear Accelerator, In-house Laboratory, Ultrasound, Echocardiogram, and Mobile Cone Beam CT

A multidisciplinary team of 140+ veterinarians across 20+ specialties

With over 20 specialties and services under one roof, our departments frequently work together to deliver the highest quality of patient care in the veterinary field. Our dynamic array of specialists means that we are the go-to place for complex cases.

A Hospital in the heart of NYC

AMC is located in Manhattan, surrounded by leading research and teaching institutions such as Cornell University College of Veterinary Medicine, Weill Cornell Medical School, and NYU. Collaborative research opportunities abound, and our strong focus on education ensures a rewarding career for those passionate about mentoring and advancing veterinary medicine.