Care Coordinator

The Schwarzman Animal Medical Center; New York (NY); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Competitive salary

Generous sign-on bonus

Generous paid time off

Tuition assistance

50% discount on veterinary care

403b matching

Medical, dental, and vision coverage

Public Loan Forgiveness Program

Job summary

The Schwarzman Animal Medical Center is seeking a full-time Care Coordinator for the Cancer Institute in New York City to provide clerical support to the hospital’s Oncology department.

The role acts as a liaison between the Cancer Institute, referral veterinarians, and clients, handling check-ins/outs, scheduling, payments, and patient updates while maintaining privacy and accuracy in records.

Qualifications

• Minimum 2 years veterinary/human health clerical experience.
• Minimum 2 years customer service in a professional setting.
• Excellent written and verbal communication skills.
• Well organized and able to multitask in a busy environment.
• Ability to interact with staff, clients, and veterinarians.
• Maintain confidentiality and handle sensitive information.

Responsibilities

• Serve as primary liaison between the Cancer Institute at AMC and referral veterinarians and clients.
• Responsible for client check-in and check-out, including registration, admission, and discharge.
• Triage calls from AMC staff, rDVMs, and clients to determine appropriate response.
• Schedule appointments and manage reminders, no-shows, and cancellations.
• Provide efficient cash collection/payment planning while ensuring compliance.
• Obtain referral documentation, medical records, and pre-registration paperwork.
• Provide concierge service to clients and referrals by guiding them through the hospital.
• Distribute patient updates and client communications to rDVMs and clients.
• Update clients with daily inpatient status and instructions from veterinary staff.
• Master electronic medical records and telephone systems to perform effectively.
• Other duties as deemed necessary.

Skills

Clinic clerical

Customer service

Communication skills

Organization

Interdepartmental liaison

Confidentiality

Job description

The Schwarzman Animal Medical Center’s commitment to compassionate veterinary care dates back to 1910 when it was founded as a clinic to help animals whose owners could not afford treatment. We continue this this legacy today as the premier veterinary hospital in the tri-state area, maintaining the only Level 1 Trauma Center in New York City and the highest standards of care as part of our American Animal Hospital Association (AAHA) accreditation. With 150+ veterinarians working collaboratively across 20 specialties and services, our team prides itself on delivering world class veterinary care to help keep pet families together.

A Commitment to Lifelong Learning

When you join the team at AMC, you join a renowned team of veterinary professionals dedicated to innovative care, research, and education. Our prestigious postgraduate education programs attract future leaders in veterinary medicine, and the clinical research conducted at AMC has led to breakthroughs that change the way care is delivered industry-wide. This shared commitment to learning and innovative care creates a collegial, collaborative environment with rewarding opportunities for advancement, growth, and mentorship.

About the Role of Care Coordinator for AMC’s Cancer Institute

The Schwarzman Animal Medical Center is seeking a full time Care Coordinator which will be responsible for providing clerical support to the hospital’s Cancer Institute.

Shift

• Monday, Wednesday, Thursday, Friday: 10am–6pm
• Saturday: 8am–4pm

Skills Required

• Minimum of 2 years veterinary/human health clerical experience
• Minimum of 2 years customer service in a professional setting
• Excellent written and verbal communication skills
• Well organized and the ability to multitask
• Ability to interact with all levels of staff, clients, and veterinarian practices
• Maintain confidently and handle sensitive information with accuracy according to policies

Specific Duties And Responsibilities

• Serve as primary liaison between The Cancer Institute at AMC and Referral Veterinarians (rDVM) as well as internal and external clients
• Responsible for client check in and check out, which includes (but not limited to) patient registration, admission, and discharge
• Effectively triage phone calls from AMC staff, rDVMs, and clients utilizing excellent decision making and problem solving skills to determine the appropriate response to meet client, rDVM, and pet needs
• Schedule appointments with clients and manage appointment reminders, no shows, and cancellations
• Provide efficient cash collection/payment planning while ensuring compliance with established guidelines and policies
• Obtain all necessary referral documentation, medical records, and pre-registration paperwork
• Provide concierge service to clients and referrals by greeting clients, helping them navigate the hospital, and directing them to appropriate areas
• Track and ensure that patient updates and all forms of client communication have been successfully distributed or transmitted to the rDVM and client
• Update clients as requested by veterinary staff with daily status reports on inpatient pets. Convey patient status information and instructions to the client in a thorough, comprehensive, and appropriate manner
• Process general information calls regarding routine pet care and information regarding other AMC services
• Care Coordinators will be required to master skills associated with electronic medical records and telephone systems to function at an ideal level within the department
• Other duties as deemed necessary

Our Comprehensive Benefits Package Includes

• Competitive salary
• Generous Sign-on bonus
• Generous paid time off
• Tuition assistance
• 50% discount on veterinary care
• 403b matching
• Comprehensive medical, dental, and vision coverage
• You may be eligible for The Public Loan Service Forgiveness Program as we are a 501(c)(3) nonprofit employer

Shifts

• TBD

Role: Coordinator for The Internal Medicine Department at AMC

Department: Oncology

Reports to: LVT Manager of Oncology

Status: Full-Time

Pay Range: $23.95 USD - $30.75 USD

Excellence In Veterinary Medicine Since 1910. AMC Offers

A Commitment to Lifelong Learning

Founded in 1910, the Schwarzman Animal Medical Center is the world’s largest veterinary teaching hospital, offering compassionate, collaborative, and cutting-edge veterinary care. Our commitment to innovation has led to the creation of one of the most advanced veterinary facilities in the world.

State-of-the-Art Facilities

AMC just completed a major expansion and renovation. This project transformed the hospital’s entire 83,000-square-foot space into a state-of-the-art facility unlike any other.

Highlights include

A brand-new full floor surgical center, 1.5 Tesla Philips MRI (the exclusive high field MRI for small animals in NYC), 64-slice spiral CT scanner, Electroencephalography (EEG), Elekta Versa HD Linear Accelerator, In-house Laboratory, Ultrasound, Echocardiogram, and Mobile Cone Beam CT

A multidisciplinary team of 140+ veterinarians across 20+ specialties

With over 20 specialties and services under one roof, our departments frequently work together to deliver the highest quality of patient care in the veterinary field. Our dynamic array of specialists means that we are the go-to place for complex cases.

A Hospital in the heart of NYC

AMC is located in Manhattan, surrounded by leading research and teaching institutions such as Cornell University College of Veterinary Medicine, Weill Cornell Medical School, and NYU. Collaborative research opportunities abound, and our strong focus on education ensures a rewarding career for those passionate about mentoring and advancing veterinary medicine.