ECC Coordinator

The Schwarzman Animal Medical Center; New York (NY); On-site; USD 33,062 - 42,705; Full time

Benefits offered by this job

Competitive salary

Sign-on bonus

Paid time off

Tuition assistance

Discount on veterinary care

403b matching

Medical, dental, vision coverage

Public Loan Forgiveness eligible

Job summary

The Schwarzman Animal Medical Center, the world’s largest nonprofit animal hospital, is seeking a full-time Emergency Services Coordinator to provide clerical support in the Emergency Services.

This role requires strong multitasking, high attention to detail, and excellent communication while handling admissions, referrals, and client interactions in a busy ECC setting in NYC.

Qualifications

• Minimum of 2 years veterinary/human health clerical experience.
• Minimum of 2 years customer service in a professional setting.
• High School Diploma required, Bachelor's Degree preferred.
• Excellent written and verbal communication skills.
• Must be able to handle high pressure situations.
• Must have an attention to detail.
• Well organized and the ability to multitask.
• Must be able to lift at least 50 lbs.
• Must be able to bend/kneel with patient assistance.
• Ability to interact with all levels of staff, clients, and veterinarian practices.
• Maintain confidently and handle sensitive information with accuracy according to policies.

Responsibilities

• Serve as primary liaison between The Schwarzman Animal Medical Center and referral veterinarians as well as internal and external clients.
• Responsible for client check in and check out, including patient registration, admission, and discharge.
• Triage calls from staff, rDVMs, and clients to determine appropriate response.
• Schedule appointments and manage reminders, no-shows, and cancellations.
• Process cash collection and ensure compliance with guidelines.
• Obtain referral documentation, medical records, and pre-registration paperwork.
• Provide concierge service to clients and referrals by guiding them through the hospital.
• Track and distribute patient updates and communications to rDVM and client.
• Update clients on inpatient status with clear, thorough information.
• Master electronic medical records and telephone systems within the department.

Skills

Clerical experience

Customer service

Written and verbal communication

Attention to detail

Multitasking

Ability to lift 50 lbs

Organized

Education

High School Diploma

Bachelor's degree preferred

Job description

The Schwarzman Animal Medical Center, the world's largest non profit animal hospital is seeking a full time Emergency Services Coordinator which will be responsible for providing clerical support to the Emergency Services.

Duties Will Include But Are Not Limited To

• Stocking and ordering
• maintaining files, managing correspondence with Clients & rDVMs by email, phone, in-person
• Assisting with discharges, prescription requests, and insurance forms
• Other duties as assigned

The Emergency Service is a fast paced environment that requires an individual who is:

• Minimum of 2 years veterinary/human health clerical experience
• Minimum of 2 years customer service in a professional setting
• High School Diploma required, Bachelor's Degree preferred
• Excellent written and verbal communication skills
• Must be able to handle high pressure situations
• Must have an attention to detail
• Well organized and the ability to multitask
• Must be able to lift at least 50 lbs
• Must be able to bend/kneel with patient assistance
• Ability to interact with all levels of staff, clients, and veterinarian practices
• Maintain confidently and handle sensitive information with accuracy according to policies

Specific Duties And Responsibilities

• Serve as primary liaison between The Cancer Institute at AMC and Referral Veterinarians (rDVM) as well as internal and external clients
• Responsible for client check in and check out, which includes (but not limited to) patient registration, admission, and discharge
• Effectively triage phone calls from AMC staff, rDVMs, and clients utilizing excellent decision making and problem solving skills to determine the appropriate response to meet client, rDVM, and pet needs
• Schedule appointments with clients and manage appointment reminders, no shows, and cancellations
• Provide efficient cash collection/payment planning while ensuring compliance with established guidelines and policies
• Obtain all necessary referral documentation, medical records, and pre-registration paperwork
• Provide concierge service to clients and referrals by greeting clients, helping them navigate the hospital, and directing them to appropriate areas
• Track and ensure that patient updates and all forms of client communication have been successfully distributed or transmitted to the rDVM and client
• Update clients as requested by veterinary staff with daily status reports on inpatient pets. Convey patient status information and instructions to the client in a thorough, comprehensive, and appropriate manner
• Process general information calls regarding routine pet care and information regarding other AMC services
• Care Coordinators will be required to master skills associated with electronic medical records and telephone systems to function at an ideal level within the department
• Other duties as deemed necessary

Our Comprehensive Benefits Package Includes

• Competitive salary
• Generous Sign-on bonus
• Generous paid time off
• Tuition assistance
• 50% discount on veterinary care
• 403b matching
• Comprehensive medical, dental, and vision coverage
• You may be eligible for The Public Loan Service Forgiveness Program as we are a 501(c)(3) nonprofit employer

Shifts

• TBD

Role: Coordinator for Emergency & Critical Care (ECC)

Department: Emergency & Critical Care

Reports to: LVT Manager of ECC

Status: Full-Time

Pay Range: $23.95 USD - $30.75 USD

Excellence In Veterinary Medicine Since 1910. AMC Offers

A Commitment to Lifelong Learning

Founded in 1910, the Schwarzman Animal Medical Center is the world's largest veterinary teaching hospital, offering compassionate, collaborative, and cutting-edge veterinary care. Our commitment to innovation has led to the creation of one of the most advanced veterinary facilities in the world.

State-of-the-Art Facilities

AMC just completed a major expansion and renovation. This project transformed the hospital’s entire 83,000-square-foot space into a state-of-the-art facility unlike any other.

Highlights include

A brand-new full floor surgical center, 1.5 Tesla Philips MRI (the exclusive high field MRI for small animals in NYC), 64-slice spiral CT scanner, Electroencephalography (EEG), Elekta Versa HD Linear Accelerator, In-house Laboratory, Ultrasound, Echocardiogram, and Mobile Cone Beam CT

A multidisciplinary team of 140+ veterinarians across 20+ specialties

With over 20 specialties and services under one roof, our departments frequently work together to deliver the highest quality of patient care in the veterinary field. Our dynamic array of specialists means that we are the go-to place for complex cases.

A Hospital in the heart of NYC

AMC is located in Manhattan, surrounded by leading research and teaching institutions such as Cornell University College of Veterinary Medicine, Weill Cornell Medical School, and NYU. Collaborative research opportunities abound, and our strong focus on education ensures a rewarding career for those passionate about mentoring and advancing veterinary medicine.