Internal Medicine Clinic Assistant — Onsite 40-Hour Day Shift

Mass General Brigham; Salem (MA); On-site; USD 25,000 - 34,000; Full time

Job summary

Mass General Brigham is seeking a full-time Clinic/Practice Assistant for our Internal Medicine practice located at 400 Highland Avenue in Salem, MA. The role is onsite, 40 hours per week, Monday–Friday, 8:00am–5:00pm with staggered 8.5-hour shifts, in a patient-centered primary care setting.

We welcome candidates with strong customer service experience in a high-volume environment and are open to diverse backgrounds. Prior healthcare administrative experience is a plus.

Qualifications

• Strong customer service skills in a high-volume environment.
• 2-3 years of office experience required.
• CMAA certification preferred.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Skills

Customer service

Education

High School Diploma or Equivalent

Tools

Scheduling system

Registration and billing systems

Medical records scanning (LMR)

Job description

Mass General Brigham is seeking a full-time Clinic/Practice Assistant for our Internal Medicine practice located at 400 Highland Avenue in Salem, MA. The role is onsite, 40 hours per week, Monday–Friday, 8:00am–5:00pm with staggered 8.5-hour shifts, in a patient-centered primary care setting.

We welcome candidates with strong customer service experience in a high-volume environment and are open to diverse backgrounds. Prior healthcare administrative experience is a plus.