Internal Communications Specialist

AgeSpan; Lawrence (MA); On-site; USD 70,000 - 74,000; Full time

Benefits offered by this job

Flexible schedule

Healthcare (medical, dental)

403b Retirement Plan with agency match

Paid time off: vacation, sick days,hol

Tuition remission

On-site gym in Lawrence

Employee referral bonuses

Employee assistance program

Mileage reimbursement

Free parking

Professional development and internal-

Job summary

AgeSpan in Lawrence, MA seeks an Internal Communications Coordinator to strengthen employee engagement and align communications with the mission.

The ideal candidate is a strong writer who can manage multiple projects, coordinate calendars, create engaging content, and maintain clear communication across channels and audiences. Experience with HR communications, recruitment, and ERGs is valued.

Qualifications

• Bachelor's degree in Communications, Marketing, English, Journalism, or related field preferred.
• Minimum 3 years relevant experience in communications, public relations, content development, journalism, or digital media.
• Strong writing, editing, and interviewing skills with ability to distill complex information into engaging content.
• Proven ability to work cross-functionally and manage multiple projects to deadlines.

Responsibilities

• Draft, edit, and publish content for intranet and internal channels.
• Maintain internal communications calendars and coordinate timely organizational messaging.
• Develop staff features and day-in-the-life stories for internal and external communications.
• Support HR communications, benefits materials, and staff announcements.
• Collaborate with HR, Compliance, IT, and leadership on communication needs.
• Strengthen employer brand across LinkedIn, Glassdoor, and Indeed.
• Support event planning and presentation development for staff meetings.

Skills

Excellent writing

Video editing

Interviewing experience

Content development

Cross-functional collaboration

SEO knowledge

Social media management

Proofreading

Education

Bachelor's degree in Communications

Tools

Hootsuite

WordPress

Microsoft Office 365

CRM/marketing tools

Job description

AgeSpan

About Us:

Since 1974 our agency has strived towards supporting an individual's desire to make their own decisions, secure their independence and remain living independently in the community. We are proud of our employees who make this possible every day. Our agency is a thought-leader, a nationally known generator of new ideas, because it welcomes creativity, your ideas. It is an outstanding place to work stimulating, friendly, collaborative. We offer competitive salaries, generous vacation time, and an excellent work/life balance. We value diversity and encourage career growth. If you have a passion for improving the lives of the elderly community and enjoy working in a diverse team driven by its mission, you've found the right place!

At AgeSpan, you'll find a work environment that combines:

• A refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds.
• A focus on innovation with a team recognized for developing and implementing innovative programs and novel solutions.
• Encouragement of your development through opportunities to get involved, use your voice, and gain new knowledge and skills.
• A satisfying balance between your work and personal life, including a flexible workplace, generous paid time off, and wellness programs.

Depending on your role and your hours, we offer:

• Flexible schedule and hybrid work opportunities
• Competitive salaries
• Healthcare (medical, dental)
• 403b Retirement Plan with agency match
• 20 Vacation Days, 12 Sick Days, and 12 Paid Holidays
• Social Work Licensing Program
• License Renewal Paid by agency for RN's and Social Workers
• Mileage reimbursement
• Free parking
• Employee Referral Bonuses
• Employee Assistance Program
• Tuition Remission Program
• Agency subsidized gym membership (on-site in Lawrence)
• Commitment to promoting within

Position Responsibilities

Reporting to the Director of Communications, the Internal Communications Coordinator helps strengthen employee engagement and organizational alignment by connecting staff to AgeSpan's mission, culture, and priorities. This role supports the planning and execution of internal communications and employee engagement initiatives across the organization.

The ideal candidate is a strong writer and collaborative communicator who can manage multiple projects, coordinate and manage a calendar of communications, create engaging content, and maintain clear, consistent communication across a variety of channels and audiences.

Essential duties

• Draft, edit, and publish engaging content for the AgeSpan intranet and other internal communication channels
• Assist with maintaining internal communication calendars and coordinating timely delivery of organizational messaging
• Maintain intranet content and communication boards to ensure information is current, organized, and user-friendly. Monitor intranet engagement and communication effectiveness and recommend improvements based on audience feedback and participation.
• Support HR-related communications, including employee wellbeing newsletters, benefits and open enrollment materials, employee spotlights, and staff announcements
• In collaboration with the HR Department, prepare communications for major staff events and participate in event planning and production.
• Support communications related to recruitment, onboarding, retention, employee recognition programs, and crisis communications
• Assist with volunteer and intern recruitment and retention communications
• Partner with Employee Resource Groups (ERGs) and The Fund to support communication initiatives and employee engagement efforts
• Assist with presentation development, technical setup, and meeting support for monthly All Staff meetings and other department or board meetings as needed
• Conduct staff interviews and develop "day-in-the-life" stories and other employee features for internal and external communications
• Help manage and strengthen AgeSpan's employer brand across platforms such as LinkedIn, Glassdoor, and Indeed
• Collaborate cross-functionally with HR, Compliance, IT, and leadership teams to support organizational communication needs
• Manage digital and visual internal communication content across the Lawrence and Danvers offices, including TV screens, signage, and workplace messaging
• Perform other related duties as assigned

Qualifications

• Bachelor's degree in Communications, Marketing, English, Journalism, or related field preferred
• Minimum 3 years relevant experience in communications, public relations, content development, journalism, or digital media
• Ability to work effectively in a cross-functional, highly collaborative work environment
• Superb writing, video, editing, and proofing skills, and strong interviewing experience required
• Self-starter with the ability to distill information or a story to its most compelling form; take initiative to generate content and develop story ideas
• Critical thinking and planning skills with proven ability to meet deadlines
• Exceptional professional communication and interpersonal skills. Self-motivated and resourceful with attention to detail.
• Skilled in social media and email marketing content creation and management
• Knowledge of AP style and SEO preferred
• Proficiency with Microsoft Office 365 products; CRM/marketing and video content creation tools, Hootsuite and WordPress experience preferred
• Nonprofit experience a plus
• Experience with diversity, equity and inclusion-oriented narratives preferred
• Able to recognize problems, troubleshoot, and clearly explain potential solutions
• Stay current with event and regularly identify opportunities to connect them to our work
• Valid driver's license and reliable transportation required

Hours

37.5 per week

At AgeSpan, we carefully consider a wide range of factors when determining rate of pay. Actual rate of pay depends on factors including but not limited to internal equity, experience, and qualifications. The pay range for this position is $70,000 - $74,000/year.

Our Commitment to Diversity and Inclusion

AgeSpan is strongly committed to fostering a professional environment that recognizes, respects, and encourages the unique contributions of a broad spectrum of qualified employees. It is important that our employees reflect the diverse communities we serve. We maintain a work atmosphere that allows people of varied backgrounds to grow professionally and contribute to our mission by promoting diversity, equity, inclusion, and work-life balance.