Nutrition Site Manager

AgeSpan; Lowell (MA); Hybrid; USD 58,000 - 61,000; Full time

Benefits offered by this job

Flexible schedule

Hybrid work opportunities

Healthcare (medical, dental)

403b Retirement Plan with agency match

20 Vacation Days, 12 Sick Days, and 12

Paid Holidays

Job summary

AgeSpan is seeking a proactive Nutrition Program Manager to oversee Meals on Wheels and congregate dining across an assigned area in Massachusetts. You will supervise Site Coordinators, drivers, and volunteers, coordinate staff training, and drive quality assurance within the Nutrition Program.

The role requires strong communication, organizational skills, and a focus on customer service, with the ability to collaborate across departments and community partners.

Qualifications

• BA or higher preferred with two years relevant management experience or high school diploma with five years of operations/staff management experience.
• Proficiency with MS Office, databases, and spreadsheets; strong organizational skills.

Responsibilities

• Manage daily operations of the Nutrition program, Meals on Wheels and dining sites.
• Ensure coverage for Home delivered meals and congregate sites with proper scheduling.
• Train, recruit and orient new Site Coordinators, drivers and volunteers.
• Promote QA initiatives and conduct annual performance evaluations.
• Maintain relationships with community partners and internal teams to ensure effective communication.

Skills

Interpersonal skills

Time management

Written and verbal communication

Problem solving

Independent work

Team collaboration

Education

Bachelor's degree

High School diploma + 5 years experience

Tools

MS Office

Databases

Spreadsheets

Job description

AgeSpan

About Us: Since 1974 our agency has strived towards supporting an individual's desire to make their own decisions, secure their independence and remain living independently in the community. We are proud of our employees who make this possible every day. Our agency is a thought-leader, a nationally known generator of new ideas, because it welcomes creativity, your ideas. It is an outstanding place to work stimulating, friendly, collaborative. We offer competitive salaries, generous vacation time, and an excellent work/life balance. We value diversity and encourage career growth. If you have a passion for improving the lives of the elderly community and enjoy working in a diverse team driven by its mission, you've found the right place!

At AgeSpan, you'll find a work environment that combines:

• refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds.
• focus on innovation with a team recognized for developing and implementing innovative programs and novel solutions.
• Encouragement of your development through opportunities to get involved, use your voice, and gain new knowledge and skills.
• satisfying balance between your work and personal life, including a flexible workplace, generous paid time off, and wellness programs.

Depending on your role and your hours, we offer:

• Flexible schedule and hybrid work opportunities
• Competitive salaries
• Healthcare (medical, dental)
• 403b Retirement Plan with agency match
• 20 Vacation Days, 12 Sick Days, and 12 Paid Holidays
• Social Work Licensing Program
• License Renewal Paid by agency for RN's and Social Workers
• And MORE!

Position Responsibilities:

Work as a member of the Nutrition Department Team to support Nutrition Site Coordinators, Aides, Volunteers and Drivers and ensure the smooth operations of the Nutrition Program. Participate in hiring, training, quality assurance and performance evaluation systems within the Nutrition Program. Ensure that all Site Coordinators receive adequate training and support to perform basic job function in a competent and professional manner. Maintain and enhance a culture of continuously improving service delivery for both internal and external Nutrition Program partners.

Essential Functions: (Core duties or tasks that are fundamental and not marginal to the performance of the job)

Provisional Employees:

• Coordinate and participate in the new staff hiring and orientation processes for the Nutrition program.
• Provide regularly scheduled supervision to review all job responsibilities are completed in compliance with EOEA and AgeSpan standards.
• Maintain open communication to gather feedback on the new employee's progress and discuss timelines with the new employee.
• Work in coordination with the Director of Nutrition Services to complete the new employee's six-month Progress Report and make recommendations to the Director of Nutrition Services regarding regular employment status and termination of coaching period.

Experienced Staff:

• As a member of the Nutrition Program team, work closely with the Director of Nutrition to implement Quality Assurance initiatives that apply to Site Coordinators, Site Aides and volunteers.
• Complete annual performance evaluations of Site Coordinators and Site Aides.
• Meet with experienced employees for remedial coaching and training relative to areas identified through agency Quality Assurance efforts as required.
• Participate in Progressive Discipline process as indicated.
• Promoting professional development and participate in agency staff recognition programs.

Programmatic:

• Manage the daily operations of the Meals on Wheels program, congregate dining sites and all AgeSpan Nutrition programs in an assigned area.
• Ensure proper coverage of Home delivered meals and congregate dining sites, through accurate scheduling and timely use of all field staff.
• Regularly visit and monitor dining sites to review and direct all operations functions.
• Coordinate the training, recruitment and orientation of new Site Coordinators, new drivers and volunteers under his/her supervision.
• Each Site Manager is the primary back up for the other, is knowledgeable and understands the standard operations of all components of the AgeSpan Nutrition program and is therefore able to step in to assist and provide coverage at all locations.
• Participate in promoting the Nutrition program of AgeSpan via, special events, presentations, and educational programs.
• Participate in all staff meetings, training sessions and all AgeSpan agency meetings and trainings to develop and implement goals, objectives, and guiding principles for the AgeSpan Nutrition program.
• Develop and maintain relationships with staff at community organizations to ensure effective partnerships.
• Develop and maintain positive and collaborative relationships with internal staff members, most notably with Home Care and SCO teams to foster and promote effective communications and partnerships.
• Exhibits the highest level of Customer Service to all internal and external customers at all times.
• Maintain current knowledge of all federal, state and local regulations that may affect AgeSpan Nutrition program or our clients.
• Monitor all delivery route sizes on a regular basis to ensure meals are delivered in a timely and efficient manner.
• Ensure all Site Coordinators, drivers and volunteers understand and follow safe food handling practices.
• Complete proper data entry of updates, changes of consumer information in Nutrition Computer systems.
• Participate in shared Team activities such as, but not limited to, answering the phone, working with Team on Consumer No Responses, and providing Customer Service to any consumer, family or CBO Partner.
• Complete annual Customer Service Surveys and document results.
• Manage equipment and supplies inventory.
• Facilitate monthly field staff meetings and in-service training as required.

Qualifications:

• B.A. and (2) years of relevant experience or High School diploma plus (5) years of operations and staff management preferred.
• Strong Computer skills, Proficient with MS Office, internet usage, familiarity with database systems and spreadsheets.
• Strong interpersonal, organizational and time management skills.
• Strong written and verbal communications
• Creative problem-solving skills.
• Must be flexible and able to adapt to changing circumstances.
• Ability to work independently and as a team member.
• Must have private transportation.
• Experience working with an Older Adult population.
• Serv-Safe Certified or successful completion within the first 6 months of employment
• Other duties as assigned.

Hours:

37.5 per week

At AgeSpan, we carefully consider a wide range of factors when determining rate of pay. Actual rate of pay depends on factors including but not limited to internal equity, experience, and qualifications. The pay range for this position is $29.50 - $31.50/hour.

Our Commitment to Diversity and Inclusion

AgeSpan is strongly committed to fostering a professional environment that recognizes, respects, and encourages the unique contributions of a broad spectrum of qualified employees. It is important that our employees reflect the diverse communities we serve. We maintain a work atmosphere that allows people of varied backgrounds to grow professionally and contribute to our mission by promoting diversity, equity, inclusion, and work-life balance.