Internal Communications & Knowledge Management Specialist

Blink Health LLc; Missouri; On-site; USD 55,000 - 75,000; Full time

Job summary

Blink Health is growing, and our Patient Services Operations team is expanding with it. We\'re looking for an Associate, Internal Communications & Knowledge Management who is passionate about keeping teams informed, aligned, and engaged, especially through periods of change and growth.

In this role, you\'ll help shape how the department communicates internally, crafting the announcements, campaigns, and change messaging that keep teams connected to the information they need.

Qualifications

• 1–2 years of internal communications experience.
• Graphic design ability to create visuals.
• Advanced writing, formatting, and concise communication.
• Ability to distill complex information into clear messaging under tight timelines.
• Understanding of patient support workflows.
• Strong attention to detail.
• Experience in pharmaceutical or regulated industry preferred.

Responsibilities

• Develop and deliver internal communications, including team announcements, newsletters, leadership updates, and program rollouts, that keep the team informed, aligned, and engaged.
• Support change communications for new processes, products, and drug launches, helping teams move through transitions with clear, well-timed, and engaging messaging.
• Partner with cross-functional stakeholders across product, operations, and leadership to translate complex or technical changes into clear, audience-appropriate messaging.
• Maintain internal communication channels and cadence (such as team chat, email digests, and all-hands content) to help ensure consistent and timely information flow across the department.
• Create and maintain knowledge base articles and standard operating procedures that give the team the latest information on new processes, products, and drug launches.
• Keep content accurate and current by auditing and reviewing materials so both communications and documentation reflect evolving team needs, product details, and program changes.

Skills

Internal communications

Graphic design

Writing

Storytelling

Attention to detail

Job description

Blink Health is growing, and our Patient Services Operations team is expanding with it. We\'re looking for an Associate, Internal Communications & Knowledge Management who is passionate about keeping teams informed, aligned, and engaged, especially through periods of change and growth.

In this role, you\'ll help shape how the department communicates internally, crafting the announcements, campaigns, and change messaging that keep teams connected to the information they need.