Internal Communications & Knowledge Architect

Doist; Pittsburgh, Chesterfield (Allegheny County, MO); On-site; USD 50,000 - 70,000; Full time

Job summary

Blink Health is seeking an Associate, Internal Communications & Knowledge Management to shape how the department communicates and documents changes as we grow. You will craft announcements, campaigns, and change messaging, and maintain knowledge base materials, partnering with product, operations, and leadership to keep teams informed and aligned.

This role offers exposure to a regulated industry and a fast-paced environment with opportunities to influence cross-functional communication across a

Qualifications

• 1–2 years of internal communications experience for varied audiences.
• Ability to create visual assets to make communications engaging.
• Advanced writing skills with clarity and concision.
• Ability to distill complex information into clear messaging under tight timelines.
• Experience in pharmaceutical or another regulated industry is preferred.

Responsibilities

• Develop and deliver internal communications, including team announcements, newsletters, leadership updates, and program rollouts, that keep the team informed, aligned, and engaged.
• Support change communications for new processes, products, and drug launches, helping teams move through transitions with clear and well-timed messaging.
• Partner with cross-functional stakeholders across product, operations, and leadership to translate complex or technical changes into clear, audience-appropriate messaging.
• Maintain internal communication channels and cadence to help ensure consistent and timely information flow across the department.
• Create and maintain knowledge base articles and standard operating procedures that give the team the latest information on new processes, products, and drug launches.
• Keep content accurate and current by auditing and reviewing materials so both communications and documentation reflect evolving needs.

Skills

Internal communications

Graphic design

Strong writing

Messaging

Customer service workflows

Attention to detail

Pharma industry knowledge

Job description

Blink Health is seeking an Associate, Internal Communications & Knowledge Management to shape how the department communicates and documents changes as we grow. You will craft announcements, campaigns, and change messaging, and maintain knowledge base materials, partnering with product, operations, and leadership to keep teams informed and aligned.

This role offers exposure to a regulated industry and a fast-paced environment with opportunities to influence cross-functional communication across a