Internal Communications & Community Relations Manager

Valley Forge Casino Resort; King of Prussia (PA); On-site; USD 70,000 - 110,000; Full time

Job summary

Boyd Gaming Corporation in the United States seeks an Internal Communications & Community Relations Manager to lead the creative development, execution and implementation of the property’s internal communications programs and community presence.

They are the champion of team member activities that promote culture, values, and behaviors; this includes team member recognition, team member relations, internal communications, team member and community events.

Qualifications

• Experience in consumer-driven hospitality, retail or entertainment business.
• Ability to navigate a complex, matrixed environment and deliver results.
• Strong solutions-focused approach with ability to drive outcomes.
• Experience in leadership coaching and development is essential for success.
• Ability to manage a high-volume workload and meet deadlines.
• Proficiency with Word, Excel, Outlook, PowerPoint, Adobe Photoshop, InDesign and related design programs.
• Clear and effective written and verbal communication.

Responsibilities

• Develop and execute the property's internal communications programs and community presence.
• Champion team member activities that promote culture, values and behaviors.
• Identify improvements to engage and inform team members and support retention.
• Manage internal communications strategy, systems and budgets.
• Produce written content, oversee layout and design, and coordinate photos consistent with branding.

Skills

Leadership coaching

Communication

Creativity

Problem solving

Project management

Tools

Word

Excel

Outlook

PowerPoint

Adobe Photoshop

InDesign

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

The Internal Communications & Community Relations Manager will be responsible for the creative development, execution and implementation of the property’s internal communications programs and community presence. They are the champion of team member activities that promote culture, values, and behaviors; this includes team member recognition, team member relations, internal communications, team member and community events.

Contribute to the business strategy by identifying, prioritizing, building and/or recommending improvements in engaging and informing team members.

• Manages the property’s internal communications strategy and systems.
• Manage specific projects as determined in the annual HR operations plan.
• Develop and implement metrics to track communication and effectiveness as well as the impact of programmatic efforts on turnover, retention and feedback survey (engagement) results.
• Publishes team member communication, which includes meeting deadlines, assigning tasks, overseeing overall layout and graphic design, writing articles, taking photos while following internal branding standards.
• Monitors Internal Communications expenditures and departmental budget to ensure team member reinvestment is applicable and relevant.
• Works closely with property leadership, human resources, marketing departments and general manager to assess internal communications needs, such as internal messages, video production or announcements.
• Represents the property throughout the community with the highest regard for the company.
• Guide leadership and team members in ensuring execution of internal events and community efforts.

Qualifications

Experience in consumer-driven hospitality, retail or entertainment business.

• Experience successfully navigating a complex, matrixed environment is key.
• Must demonstrate a strong solutions-focus approach and is comfortable working in an environment which demands strong deliverables along with the ability to identify problems and drive appropriate solution
• Proven expertise with leadership coaching and development is essential for success in this role.
• Must be able to manage a high-volume workload and work hard to get the job done.
• Strong working knowledge of Word, Excel, Outlook, PowerPoint, Adobe Photoshop, Indesign and graphic design programs.
• Position requires a wide degree of creativity and initiative.
• Must be able to communicate in a clear and effective manner.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.