Internal Collections Representative

4rahlp1 American Homes 4 Rent, L.P.; Las Vegas (NV); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

9 paid holidays and PTO accrual

Job summary

American Homes 4 Rent, LP is seeking an Internal Collections Representative to contact and manage accounts of past residents with outstanding balances. You will negotiate repayment terms, set up payment arrangements, dispute charges, and ensure signed agreements are fulfilled.

Responsibilities include outbound/inbound calls and emails, CRM documentation, and administrative support to the department. A minimum of 2 years in collections and bilingual English/Spanish are preferred.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years of Collections experience, preferably in a call center environment.
• Experience with customer service software applications.
• Understanding of VOIP phone systems; Knowledge of Real Estate or Property Management preferred.
• Intermediate PC and MS Office skills.
• Bilingual abilities (English/Spanish) are a plus.
• Excellent problem-solving, organization, time management, conflict resolution, and communication skills.
• Ability to maintain confidentiality.

Responsibilities

• Communicate with previous tenants via outbound calls, inbound calls and/or emails regarding past due balances.
• Provide accurate and timely assistance and document activity in CRM database.
• Support the department by performing administrative duties such as noting accounts, managing profiles, and updating records.
• Support the team by attending meetings and participating in growth and development opportunities including coaching and attending training.

Skills

Communication

Problem solving

Time management

Organization

Conflict resolution

Bilingual English/Spanish

Education

High School Diploma or equivalent

Tools

CRM software

VOIP systems

MS Office

Job description

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.

The Internal Collections Representative is responsible for contacting and managing the accounts of past residents who owe AMH a balance by negotiating repayment terms, setting up payment arrangements, disputing charges, ensuring payments are made in accordance with the signed agreement, and ensuring those signed agreements reach completion.

Responsibilities

• Communicate with previous tenants via outbound calls, inbound calls and/or emails regarding bast due balances.
• Provide accurate and timely assistance and document activity in CRM database.
• Support the department by performing administrative duties such as noting accounts, managing profiles, and updating records.
• Support the team by attending meetings and participating in growth and development opportunities including coaching and attending training.

Requirements

• High School Diploma or equivalent required.
• Minimum 2 years of Collections experience, preferably in a call center environment.
• Experience with customer service software applications.
• Understanding of VOIP phone systems Knowledge of Real Estate or Property Management industry preferred.
• Intermediate PC and MS Office skills.
• Bilingual abilities (English/Spanish) are a plus Excellent problem-solving, organization, time management, conflict resolution, and communication skills.
• The ability to maintain confidentiality.

The anticipated pay range/scale for this position is $20.00 Hourly. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

This position is eligible to receive monthly bonus payments.

Perks and Benefits

• Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program.
• The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

Background check required.

American Homes 4 Rent, LP (“AMH”) provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, marital status, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors. AMH provides reasonable accommodations to qualified individuals with disabilities. To request an accommodation, email [e-mail]. Know your rights. In addition to federal law requirements, AMH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AMH participates in the E-Verify program. AMH will consider for employment qualified applicants with arrest or conviction records in accordance with all applicable federal, state, and local laws, which may include the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.