Leasing Supervisor

4rahlp1 American Homes 4 Rent, L.P.; Las Vegas (NV); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health insurance

401(k)

Stock purchase plan

Tuition reimbursement

Paid holidays and PTO

Job summary

American Homes 4 Rent, LP is hiring a Leasing Supervisor in Las Vegas to lead a team of Leasing Specialists, ensuring top‑notch service and meeting leasing targets.

You will train staff, handle escalations, and coordinate with field management, underwriting, and lease writing. Bachelor’s degree preferred; two years supervisory experience in a call center environment preferred; real estate license preferred. Monthly bonus eligibility is noted.

Qualifications

• Bachelor’s Degree is preferred.
• Minimum two years of experience in a related background, with leadership roles is required.
• Minimum two years of supervisory experience, preferably managing direct reports in a call center environment is preferred.
• Real Estate license is preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook) is required.
• Excellent verbal and written communication, planning, analysis, and organizing skills.
• Strong leadership, employee development, appraisal, relationship management, and problem-solving skills.

Responsibilities

• Oversee the daily activities and assignments of the leasing team, ensuring focus on priority tasks and prompt response to customer calls.
• Serve as a versatile resource, stepping in to assist the team with sales and application calls/emails as needed.
• Offer guidance and support to the team on approval questions and other escalated customer issues, acting as the liaison between the field, property management, underwriting, and lease writing.
• Continually monitor performance, provide training, and coach specialists.
• Review key business metrics including conversion ratios, lead to lease speed, lease volume, call times, available times, and quality assurance reviews.
• Analyze and provide feedback on team schedules and work hours.
• Facilitate initial training and onboarding of new hires, ensuring they are equipped to succeed.
• Support the department by assisting with special projects, including ad hoc outbound campaigns and other administrative duties.

Skills

Leadership

Call center supervision

Communication

Training

Time management

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life. Join our team as a Leasing Supervisor, where you’ll play a pivotal role in training and managing a dedicated team of Leasing Specialists. You’ll ensure that our customers receive top-notch service and that our company’s leasing metrics are consistently met.

Responsibilities

• Oversee the daily activities and assignments of the leasing team, ensuring focus on priority tasks and prompt response to customer calls.
• Serve as a versatile resource, stepping in to assist the team with sales and application calls/emails as needed.
• Offer guidance and support to the team on approval questions and other escalated customer issues, acting as the liaison between the field, property management, underwriting, and lease writing.
• Continually monitor performance, provide training, and coach specialists.
• Review key business metrics including conversion ratios, lead to lease speed, lease volume, call times, available times, and quality assurance reviews.
• Analyze and provide feedback on team schedules and work hours.
• Facilitate initial training and onboarding of new hires, ensuring they are equipped to succeed.
• Support the department by assisting with special projects, including ad hoc outbound campaigns and other administrative duties.

Requirements

• Bachelor’s Degree is preferred.
• Minimum two years of experience in a related background, with leadership roles is required.
• Minimum two years of supervisory experience, preferably managing direct reports in a call center environment is preferred.
• Real Estate license is preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook) is required.
• Excellent verbal and written communication, planning, analysis, and organizing skills.
• Strong leadership, employee development, appraisal, relationship management, and problem-solving skills.

The anticipated pay range/scale for this position is $55,650.00 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

This position is eligible to receive monthly bonus payments.

Perks and Benefits

• Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program.
• The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

Equal Employment Opportunity

American Homes 4 Rent, LP (“AMH”) provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, marital status, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors. AMH provides reasonable accommodations to qualified individuals with disabilities. To request an accommodation, email [e-mail]. Know your rights. In addition to federal law requirements, AMH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AMH participates in the E-Verify program. Learn more about E-Verify.

Background check required. AMH will consider for employment qualified applicants with arrest or conviction records in accordance with all applicable federal, state, and local laws, which may include the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.