Resident Coordinator

4rahlp1 American Homes 4 Rent, L.P.; Phoenix (AZ); On-site; USD 63,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company matching

Tuition reimbursement

Paid holidays

PTO accrual up to 120 hours/year

Job summary

American Homes 4 Rent, LP in Phoenix seeks a dedicated Resident Manager to oversee a portfolio of single-family homes. You will foster tenant relationships, respond to inquiries, drive lease renewals, and manage move-outs in compliance with state laws.

You will coordinate rent collection strategies, monitor evictions, and ensure HOA compliance while following company policies and providing excellent resident service. Bachelor's degree preferred and Real Estate license required where applicable.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree preferred in real estate, finance, business management, or related field.
• Minimum of 3 years' experience in Property Operations, Real Estate, or Property Management preferred.
• Real Estate License and any state permits/certifications required to engage in property management.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook).
• Experience with property management software is a plus.

Responsibilities

• Foster positive relationships with residents in your assigned portfolio.
• Respond promptly and professionally to resident inquiries, aiming for swift resolution.
• Drive lease renewals and execute new leases within the market.
• Conduct move-out reconciliation, assess damages, and determine resident chargebacks per state laws.
• Implement collection strategies to minimize evictions and delinquencies.
• Represent the company at eviction hearings and monitor HOA compliance.
• Adhere to all organizational systems, programs, training, policies, and procedures.

Skills

Tenant relations

Negotiation

Microsoft Office

Communication skills

Property management software

Education

High School Diploma/GED

Bachelor’s degree in real estate, finance, business management, or related field

Tools

Property management software

Job description

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.

We’re seeking a dedicated Resident Manager to oversee a portfolio of single-family homes. This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.

Responsibilities

• Foster positive relationships with residents in your assigned portfolio.
• Respond promptly and professionally to resident inquiries, striving for swift resolution.
• Drive lease renewals and execute new leases within the market.
• Conduct move-out reconciliation, assess damages, and determine resident chargebacks in accordance with state laws.
• Implement collection strategies to minimize evictions and delinquencies.
• Represent the company at eviction hearings and monitor HOA compliance.
• Adhere to all organizational systems, programs, training, policies, and procedures.

Requirements

• High School Diploma/GED required.
• Bachelor’s degree in real estate, finance, business management, or a related field preferred.
• Minimum of three (3) years of directly related experience in Property Operations, Real Estate, or Property Management preferred.
• Real Estate License and any permits/certifications required by state’s real estate commission to engage in property management.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.
• Experience with property management software a plus.
• Excellent verbal and written communication skills.
• Strong tenant relationship management and negotiation skills.

Compensation: The anticipated pay range/scale for this position is $63,000.00 to $70,000.00 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Additional Compensation: This position is eligible to receive quarterly bonus payments.

Benefits and Perks

• Employees have the opportunity to participate in medical, dental and vision insurance;
• flexible spending accounts and/or health savings accounts;
• dependent savings accounts;
• 401(k) with company matching contributions;
• employee stock purchase plan;
• and a tuition reimbursement program.
• The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at https://www.amh.com/ca-privacy-notice.

American Homes 4 Rent, LP (“AMH”) provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, marital status, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors. AMH provides reasonable accommodations to qualified individuals with disabilities. To request an accommodation, email [e-mail]. Know your rights. In addition to federal law requirements, AMH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

AMH participates in the E-Verify program. Learn more about E-Verify.

Illinois Privacy Notice: IL E-Verify Notice. Information regarding our collection and use of your personal information can be found here.

CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found here.

Background check required. AMH will consider for employment qualified applicants with arrest or conviction records in accordance with all applicable federal, state, and local laws, which may include the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.