Internal Candidates Only-Health Partner II

TrueCare; San Marcos (CA); On-site; USD 41,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation

Competitive Time Off

Low-cost health, dental, vision & life

Tuition Reimbursement, Employee Assoc.

Job summary

TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties. The Health Partner II educates patients on health and wellness, supports the care team, and helps build positive patient relationships through a team-based care model.

The role involves pre/post-care instructions, patient education, group classes, and collaboration with clinicians. Requires MA program graduation and at least 2 years in medical assisting with health education experience.

Qualifications

• High school diploma or equivalent.
• Graduate of an accredited Medical Assistant Program.
• Successful completion of a Team Based Care Cohort.
• Two years’ experience as a Medical Assistant, with at least one year providing health education.
• Knowledge of medical terminology, labs, anatomy, physiology, chronic conditions, workflows.
• Demonstrated ability to perform motivational interviews.
• Proficiency with EHR systems and MS Office (Outlook, Word).

Responsibilities

• Provide pre- and post-care instructions according to policy and plan of care.
• Collaborate with care team to determine appropriate plan for patients.
• Participate in daily team huddles to manage patient flow.
• Interview and educate patients on educational needs and chronic/acute issues.
• Provide educational support to Health Partner I.
• Review care plans with patients and ensure adherence.
• Lead group educational classes for patients.
• Participate in policy/procedure development for patient education.
• Attend case conferences and population health initiatives.
• Attend periodic meetings and updates.

Skills

Motivational interviewing

Bilingual English/Spanish

Electronic Health/Medical Record

Microsoft Office (Outlook/Word)

Education

Associate's Degree in healthcare related courses

High school diploma or equivalent

Medical Assistant program graduate

Tools

EHR systems

Microsoft Office

Job description

TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. We are committed to making healthcare accessible to everyone, regardless of income or insurance status. With a focus on culturally sensitive, affordable services, TrueCare aims to improve the health of diverse communities. Our vision is to be the premier healthcare provider in the region, delivering exceptional patient experiences through innovative, integrated care.

The Health Partner II is responsible for teaching patients about behaviors that promote health and wellness. The Health Partner II will also help the health care team develop and maintain positive relationships with patients by providing ongoing support for the patient and their families through the team based care model.

Responsibilities

• Provide pre- and post- care instructions to patients according to TrueCare Policies and Procedures and in direct correlation to provider orders and a defined plan of care.
• Work in collaboration with all members of the health care team to determine appropriate plan of care for patients based on their individual care needs.
• Participate in daily team huddles to manage patient flow during appointment times.
• Interview and evaluate patients for individual educational needs, as determined by the care team, to support chronic care issues as well as complicated acute medical concerns.
• Provide educational support to the Health Partner I in managing patient care.
• Review care plans/self-management plans with patients to ensure the plan of care is being carried out (e.g., for a diabetic, labs and eye and foot exams are completed within appropriate intervals).
• Lead group educational classes for patients on topics designated by the health care team.
• Initiate and/or collaborate in policy and procedure development related to patient and staff education.
• Participate in case conferences, as directed.
• Participate in population health initiatives, as directed.
• Participate in periodic meetings and educational updates, as appropriate.

Qualifications

• High school diploma or equivalent.
• Graduate of an accredited Medical Assistant Program.
• Successful completion of a Team Based Care Cohort.
• Two (2) years’ experience as a Medical Assistant, with at least one (1)year of experience providing health education to patients (HP I).
• Knowledge of medical terminology, medical laboratory procedures, normal human anatomy and physiology, chronic health care conditions and healthcare operations and workflow.
• Demonstrated ability to perform motivational interviews.
• Computer proficiency, particularly with Electronic Health/Medical Record systems and the Microsoft Office suite, including Outlook and Word.

Preferred Qualifications

• Associate's Degree in Healthcare related courses.
• Bilingual in English and Spanish (may be required at some clinics).
• Health Coach Certification or equivalent experience providing patient education.

Benefits

• Competitive Compensation
• Competitive Time Off
• Low-cost health, dental, vision & life insurance
• Tuition Reimbursement, Employee Assistance program

The pay range for this role is $29.99 - $43.48 on an hourly basis.

Pay transparency: If you are hired at TrueCare, your salary will be determined based on factors such as education, knowledge, skills, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members when determining an offer.

TrueCare is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any characteristic protected by applicable federal, state, or local law. Our goal is to support all team members recruited or employed here.