Internal Apps Product Manager — Roadmap & Adoption

James Hardie; Chicago (IL); Sur place; USD 107 000 - 133 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) match

Parental leave

Résumé du poste

James Hardie is seeking a Product Manager for Internal Customer Apps who will own the internal tooling portfolio, define problems, own the roadmap, and ensure delivered tools move adoption, confidence, and conversion. You will collaborate with IT to define what gets built and why, and you will ensure the tools align with business outcomes across Sales, Marketing, and Customer Experience.

You will manage discovery, build business cases, and govern the portfolio to deliver incremental value;

Qualifications

• Five or more years in digital product management or product ownership.
• Experience taking a digital tool from discovery through launch and into post-launch optimization.
• Comfort working with internal users as customers and driving adoption.
• Fluency in agile delivery, roadmap planning, and cross-functional collaboration.
• Practical analytics: defining KPIs, reading data, and acting on insights.
• Familiarity with Jira, backlog refinement, UAT coordination, and stakeholder communication.
• Strong user empathy and a habit of turning insights into product decisions.
• Experience in building products in B2B or B2B2C environments preferred.
• Background with product configurators or sales enablement tools preferred.
• Familiarity with CRM ecosystems preferred.

Responsabilités

• Conduct discovery with internal users, Sales, and Customer Experience to identify tool gaps.
• Translate findings into problem statements, value cases and success criteria.
• Build the business case for investment and present to PMO and Finance for scope.
• Distinguish genuine problems from feature requests and justify tradeoffs.
• Own the roadmap for internal customer apps and ensure alignment with business outcomes.
• Set priorities and keep roadmap connected to measurable outcomes.
• Govern tool entries so new tools are managed products, not one-off builds.
• Define KPIs and ensure analytics exist before launch.
• Monitor adoption and measure impact on confidence and conversion.
• Lead continuous optimization cycles feeding findings back into the roadmap.

Connaissances

Product ownership

Agile delivery

Cross-functional collaboration

Analytics & KPIs

Jira

Workfront

Stakeholder communication

User empathy

B2B/B2B2C experience

Sales enablement tools

CRM ecosystems familiarity

Outils

Jira

Workfront

Description du poste

James Hardie is seeking a Product Manager for Internal Customer Apps who will own the internal tooling portfolio, define problems, own the roadmap, and ensure delivered tools move adoption, confidence, and conversion. You will collaborate with IT to define what gets built and why, and you will ensure the tools align with business outcomes across Sales, Marketing, and Customer Experience.

You will manage discovery, build business cases, and govern the portfolio to deliver incremental value;