Senior Digital Product Manager, External Customer Apps

James Hardie Corporation; Chicago (IL); Hybrid; USD 107,000 - 133,000; Full time

Benefits offered by this job

Competitive benefits

401(k) matching

Paid time off

Parental leave

Wellness programs

Job summary

James Hardie is seeking a Digital Product Manager to lead the vision, execution, and continuous improvement of customer-facing applications that help homeowners and pros discover our products and act with confidence. This role oversees AZEKNow and related apps, partnering across Sales, Customer Experience, IT, and Marketing to deliver high-impact tools that drive lead quality and conversion.

You will shape product strategy, define KPIs, and ensure disciplined delivery with a focus on user

Qualifications

• Seven or more years in digital product management or product ownership.
• Experience owning more than one product at a time.
• Proven experience with agile delivery, roadmap planning, and cross-functional collaboration.
• Familiarity with Jira, backlog refinement, user acceptance testing coordination, and stakeholder communication.

Responsibilities

• Own the roadmap for AZEKNow and the wider customer-facing app portfolio.
• Define customer problems and business opportunities the portfolio exists to solve.
• Align Marketing, Sales, and Customer Experience around shared outcomes.
• Work with PMO and Finance on scope, funding, and value realization.
• Give product ownership the context, acceptance criteria, and priority to keep the backlog healthy.
• Partner with IT on feasibility, complexity, integrations, and release planning.

Skills

Product management

Multi-product ownership

Agile delivery

Roadmap planning

Cross-functional teamwork

KPIs analytics

User empathy

Prioritization with leadership

Construction domain knowledge

Contractor engagement platforms

Loyalty tools

Lead matching products

Visualizers/configurators

CRM touchpoints

Tools

Jira

Backlog refinement

User acceptance testing coordination

Stakeholder communication

Job description

James Hardie is seeking a Digital Product Manager to lead the vision, execution, and continuous improvement of customer-facing applications that help homeowners and pros discover our products and act with confidence. This role oversees AZEKNow and related apps, partnering across Sales, Customer Experience, IT, and Marketing to deliver high-impact tools that drive lead quality and conversion.

You will shape product strategy, define KPIs, and ensure disciplined delivery with a focus on user