Intern Site Reliability Engineer: Build Reliable Connectivity

Optimum; Bethpage (NY); On-site; USD 28,000 - 40,000; Full time

Job summary

Optimum is seeking interns/co-ops to work on real projects affecting connectivity, customer experiences, and technology. You will engage with vendors, monitor network KPIs, test new features, and participate in cross-training while supporting outages and backups.

This is a full-time co-op/intern opportunity for Jan 2027–Jul 2027, with a 40-hour work week in Bethpage, NY. The role emphasizes problem solving, collaboration, and learning across voice network infrastructure and IT systems in a

Qualifications

• Knowledge of Voice Network Architecture, platforms (SBC, AGC, CRE, STP, SIP GW, IMS). Technologies 3G, 4G, LTE, Voice services, SIP, STP, STIR/SHAKEN, Provisioning systems.

Responsibilities

• Engage with vendor personnel to solve issues, implement new features and network functions.
• Detect and analyze inconsistencies in internal systems that affect customers, in order to solve them.
• System monitoring: Monitor network KPIs and investigate issues, elevate as needed.
• Test and implement new features and releases to improve the quality of experience for customers.
• Perform Backup/Restore activities. Support during outages with Vendor support.
• Alarms validation and cross-training with the team.
• Identify and propose optimization to improve customer experience.

Skills

Voice network architecture knowledge

SQL knowledge

Linux/Unix basics

Excel advanced

Written and verbal communication

Analytical skills

Prioritization and responsiveness

Willingness to learn

Tools

Office Package

GUI Based systems

Job description

Optimum is seeking interns/co-ops to work on real projects affecting connectivity, customer experiences, and technology. You will engage with vendors, monitor network KPIs, test new features, and participate in cross-training while supporting outages and backups.

This is a full-time co-op/intern opportunity for Jan 2027–Jul 2027, with a 40-hour work week in Bethpage, NY. The role emphasizes problem solving, collaboration, and learning across voice network infrastructure and IT systems in a