Onsite Connectivity Engineer I

Optimum Communications Inc.; North Lindenhurst (NY); On-site; USD 58,000 - 95,000; Full time

Job summary

Optimum Communications Inc. in New York is seeking a Field Engineer I to provide hands-on, onsite network support across DOCSIS, IP, fiber, and Network Transport.

You will assist with installations, turnups, testing, and break/fix activities, coordinating with NOC and engineering teams to ensure reliable service. The role requires an associate degree or technical training, strong troubleshooting, and a willingness to work after hours and travel to multiple sites.

Qualifications

• Associate degree, technical training, or equivalent practical experience.
• Experience in DOCSIS, field engineering, Inside Plant, or network infrastructure support preferred.
• Advanced knowledge of CMTS to Peering/Transit, routing protocols (BGP, OSPF, EIGRP), Cisco core routers, and various network topologies.
• Knowledge of VLANs, HSRP, NSSA, DHCP, PBR, NAT, VPNs, and related networking concepts.
• Experience with VOIP, Optimum services, and network transport environments.
• Must be able to participate in after-hours emergency response and travel as needed.

Responsibilities

• Provide onsite technical support for Access Network and CPTO installations, upgrades, and break/fix activities.
• Act as field escalation point with NOC and engineering teams.
• Perform monitoring, testing, and analysis of network equipment to support rapid issue resolution.
• Support high-speed data and IP services operation and restoration with IP Network Engineers.
• Ensure proper Optical Transport Network operation and maintenance schedule.
• Configure FTTH Optical Line Terminals (OLTs) for performance and reliability.
• Generate UCR tickets for notifications of repairs with NOC and other departments.
• Document and report maintenance activities for regulatory and record-keeping compliance.
• Collaborate with cross-functional teams on network optimization strategies.
• Conduct field visits to resolve complex network issues and participate in upgrades and expansions.

Skills

DOCSIS knowledge

Field engineering experience

Networking fundamentals

BGP/OSPF/EIGRP

Cisco core routers

Network troubleshooting

VOIP/Optimum services knowledge

Education

Associate degree or equivalent

Tools

Cisco IOS

CMTS

Ethernet networks

SONET

VPNs

Job description

Optimum Communications Inc. in New York is seeking a Field Engineer I to provide hands-on, onsite network support across DOCSIS, IP, fiber, and Network Transport.

You will assist with installations, turnups, testing, and break/fix activities, coordinating with NOC and engineering teams to ensure reliable service. The role requires an associate degree or technical training, strong troubleshooting, and a willingness to work after hours and travel to multiple sites.