Intern - Site Reliability Engineer

Optimum; Bethpage (NY); On-site; USD 28,000 - 40,000; Full time

Job summary

Optimum is seeking interns/co-ops to work on real projects affecting connectivity, customer experiences, and technology. You will engage with vendors, monitor network KPIs, test new features, and participate in cross-training while supporting outages and backups.

This is a full-time co-op/intern opportunity for Jan 2027–Jul 2027, with a 40-hour work week in Bethpage, NY. The role emphasizes problem solving, collaboration, and learning across voice network infrastructure and IT systems in a

Qualifications

• Knowledge of Voice Network Architecture, platforms (SBC, AGC, CRE, STP, SIP GW, IMS). Technologies 3G, 4G, LTE, Voice services, SIP, STP, STIR/SHAKEN, Provisioning systems.

Responsibilities

• Engage with vendor personnel to solve issues, implement new features and network functions.
• Detect and analyze inconsistencies in internal systems that affect customers, in order to solve them.
• System monitoring: Monitor network KPIs and investigate issues, elevate as needed.
• Test and implement new features and releases to improve the quality of experience for customers.
• Perform Backup/Restore activities. Support during outages with Vendor support.
• Alarms validation and cross-training with the team.
• Identify and propose optimization to improve customer experience.

Skills

Voice network architecture knowledge

SQL knowledge

Linux/Unix basics

Excel advanced

Written and verbal communication

Analytical skills

Prioritization and responsiveness

Willingness to learn

Tools

Office Package

GUI Based systems

Job description

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!We are Optimum, a leader in the fast-paced world of connectivity, andwe'reseekingdriven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is no longer a luxury, but a necessity.At Optimum, co-op/intern students work on real projects with real business impact.Participants gain hands-on experience, collaborate with industry professionals, and contribute to initiatives that help shape the future of connectivity, technology, and customer experiences. Students may work on meaningful projects, gain exposure to industry-leading technologies, partner with mentors, develop professional skills, and build networks across the organization.Program Details

• Full-time co-op/intern opportunity (Jan 2027 - Jul 2027)
• 40-hour work week
• 30-minute unpaid lunch period each workday

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!Job SummaryOptimum is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We're not the only ones who have seen it; we've recently been recognized by Forbes as one of America's Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity & inclusion program.Responsibilities

• Engage with vendor personnel to solve issues, implement new features and network functions.
• Detect and analyze inconsistencies in internal systems that affect customers, in order to solve them.
• System monitoring: Monitoring network KPIs and make sure they keep the trend, if not investigate why and elevate to the appropriate party.
• Test and implement new features and releases to improve the quality of experience of the customer.
• New Device and software certification.
• Participate and perform cross trainings with the team.
• KPI report creation and analysis.
• Alarms validation: Reviewing system alarms, solving the issues with their knowledge or with Vendor support.
• System monitoring: Following up network KPIs and make sure they keep the trend, if not investigate why and take corrective actions if needed.
• Identify and propose new optimization to improve the quality of experience of the customer.
• Test and implement new network features to improve the quality of experience of the customer.
• Perform Backup/Restore activities. Support during outages activities with Vendor support

Qualifications

• Knowledge of Voice Network Architecture, platforms (SBC, AGC, CRE, STP, SIP GW, IMS). Technologies 3G, 4G, LTE, Voice services, SIP, STP, STIR/SHAKEN, Provisioning systems, etc. Have an understanding of the different nodes of a voice network and their relations with a customer's services (BSS and Service Network wise)
• Have Basic SQL query knowledge, GUI Based systems, Office Package, basic knowledge of Linux/Unix, High-Advance Excel
• Have good written and oral communications skills
• Be results and customer oriented
• Have a high reaction and prioritization capacity
• Have good analytical skills
• Have the ability to learn

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen. These aren’t just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It’s all part of the bigger picture of “Be The Difference” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stop.If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity. We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $25/Hourly. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunity. The Company will not provide current or future sponsorship for this role.