Intern - Service Center Engineer - I.A.M.

Midland States Bancorp, Inc.; St. Louis, Northern (MO, KY); Hybrid; USD 20,000 - 29,000; Full time

Job summary

Midland States Bank seeks an Intern - Service Center Engineer (I.A.M.) in St. Louis, MO. The intern will support the IAM team with identity governance tasks, learn Okta administration, and assist in process mapping and data analysis.

The role runs Summer 2027 (mid-May to early August) with a 40-hour work week, requiring local residency and enrollment in IT-related studies. Compensation includes $18/hour and potential incentives; apply to [e-mail].

Qualifications

• Enrolled in a degree program with courses in Information Technology, Cybersecurity, Computer Information Systems, CS, or related field, with at least 2 years completed.
• Basic understanding of Windows operating systems and iOS.
• Strong analytical and data interpretation skills.
• Excellent written and oral communication abilities.

Responsibilities

• Assist IAM team with identity governance and access management tasks.
• Learn Okta and how identity governance is administered within Midland States Bank.
• Support how access governance requests flow into the ITSM tool for execution and remediation.
• Complete a project mapping Midland's identity governance layer from alignment to performance metrics.
• Analyze data and document processes related to identity and access management.
• Collaborate with Service Center and IT support teams to understand identity governance support.

Skills

Critical thinking

Data analysis

Attention to detail

Written and verbal communication

Teamwork

Time management

Curious and analytical mindset

Education

Enrolled in IT/Cybersecurity/CS program with 2+ years completed

Tools

Okta

ITSM tool

Microsoft Excel

Microsoft Teams

Job description

## Intern - Service Center Engineer - I.A.M.Apply: St. Louis, MO: Full time: Posted 3 Days Ago: End Date: December 31, 2026 (30+ days left to apply): JR1474*At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements.***Intern - Service Center Engineer - I.A.M.****St. Louis, MO****Rate of Pay: $18 an hour***At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident, and more excited to do great things for our customers, each other and our company. We’re proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.* **Position Summary**The Service Center Engineer - I.A.M. Intern will provide assistance to the Information Technology Service Center and Identity and Access Management (I.A.M.) team with recurring responsibilities and project-based work focused on identity governance and access management. **Primary Accountabilities*** Work closely with I.A.M. Engineers to learn identity governance concepts and how user identities are managed throughout the identity lifecycle.* Develop foundational knowledge of Okta and how identity and access governance is administered within Midland.* Learn how access governance requests flow into the IT service management (ITSM) tool for execution and remediation.* Assist with appropriate access requests and remediation activities under the guidance of the I.A.M. team.* Complete a project mapping Midland's identity governance layer from identity alignment through performance metrics.* Analyze data and document processes related to identity and access management.* Collaborate with the Service Center and broader IT support teams to understand how identity governance supports the organization.* Perform other duties as assigned.* Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA). **Position Qualifications** **Education/Experience:** * The internship will run for Summer of 2027 beginning mid-May and ending early August.* Able to work a 40-hour work week, Monday-Friday, between 8 a.m. and 5 p.m.* **Must reside local to St. Louis, MO and report to the St. Louis office.*** Enrolled in a degree program with courses of study including Information Technology, Cybersecurity, Computer Information Systems, Computer Science, or a related field at a college or university with at least 2 years completed.* Basic understanding of Windows operating systems and iOS.* Demonstrates critical thinking and data analysis skills with strong attention to detail.* Curious, analytical, and structured approach to learning and problem solving.* Strong time management and organizational skills.* Works well in team environment.* Excellent written and oral communication skills.* Proficient in Microsoft Excel and Teams.* Demonstrates ability to learn and use new software and programs. **Competencies:** * Business insight* Cultivates innovation* Drives results* Makes sound decisions* Being a brand champion* Collaborates* Communicates effectively* Customer focus* Being Authentic* Emotional Intelligence* Self-development* Being flexible and adaptable *If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at**[e-mail]**.*