Intern, Reservations (Spring 2027)

Delta Air Lines; Atlanta (GA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Mentorship opportunities

Networking opportunities

Job summary

Delta Air Lines is looking for a Reservations Intern to join our team in Atlanta. You will work on impactful projects that improve customer servicing experiences and support the Customer Engagement Centers.

The ideal candidate is currently pursuing a bachelor’s degree, able to work on-site four times a week, and possess strong analytical and communication skills. This internship offers real-world experience at a Fortune 100 company with networking opportunities.

Qualifications

• Currently pursuing a bachelor’s degree.
• Able to work on-site in Atlanta 4 times per week.
• Proficient in Microsoft Office applications.

Responsibilities

• Lead semester-long projects supporting divisional strategies.
• Perform extensive data collection and analysis.
• Identify opportunities for process improvement.

Skills

Data analysis

Process improvement

Communication skills

Microsoft Office (Excel, Outlook, PowerPoint)

Education

Bachelor’s degree in progress

High school diploma or GED

Tools

Power BI

SQL

Job description

How You’ll Help Us Keep Climbing (Overview & Key Responsibilities)

Join Delta Air Lines As a Reservations Intern And Help Shape The Future Of Customer Care. You’ll Work On High-impact Projects That Improve The Servicing Experiences For Millions Of Customers While Gaining Hands-on Experience In Data Analytics, Process Improvement, Product Management, Or Statistical Modeling. While Interning In Reservations You’ll Gain

• Real-world experience at a Fortune 100 company
• Experience presenting to an executive audience
• Mentorship and networking opportunities

What is Reservations?

Reservations serves as a key point of contact for our customers before, during, and after travel. This internship is a back-office role based at our General Offices (GO), where you’ll support our Customer Engagement Centers by providing behind-the-scenes support that helps improve the experience of both Delta customers and the agents who serve them.

Job Summary

The Reservations Intern serves as an internal consultant, leading semester-long projects that support divisional strategies and goals. These initiatives often involve cross-functional collaboration to identify opportunities and recommend solutions that enhance both customer and employee experiences. Interns apply strong critical thinking and interpersonal skills to tasks such as:

• Resolving product and project issues and risks
• Performing extensive data collection and analysis
• Identifying process improvement opportunities

These large, complex projects may involve highly confidential material and carry moderate financial risk. The final project deliverable is a capstone presentation to division leaders highlighting lessons learned, impact made, and recommendations moving forward.

What You Need To Succeed (Minimum Qualifications)

• Must be currently pursuing a bachelor’s degree
• Must not be enrolled in any classes, either remote or on-campus, during the duration of the program
• Must be able to work 16 consecutive weeks
• Must be able to come into Corporate Headquarters in Atlanta 4 times per week
• Must be a strong team player, detail-oriented, and able to perform well under pressure
• Must convey a professional image to all levels of associates
• Must be proficient in Microsoft Office applications, including Excel, Outlook, and PowerPoint
• Must be willing to travel as required
• Consistently prioritizes safety and security of self, others, and personal data
• Embraces diverse people, thinking, and styles
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States

What Will Give You a Competitive Edge (Preferred Qualifications)

• Experience in a previous corporate environment in a part-time or full-time capacity
• Completion of 60+ course hours by the start of the internship
• Strong written and verbal communication skills
• Technical skills, with an emphasis on SQL and at least one programming language
• Business skills such as business modeling, project management, or competitive analysis
• Completion of or current enrollment in database, basic programming, or user interface courses
• Knowledge of data visualization tools such as Power BI or Tableau
• Experience with simulation, modeling, and statistical analysis software

Delta Air Lines recognizes and values diversity. We are an equal opportunity employer.