Intern - Policy and Procedure

Navigant Credit Union; Smithfield (RI); On-site; USD 21,000 - 30,000; Full time

Job summary

Navigant Credit Union is seeking a Policies & Procedures Intern to gain hands-on experience in managing organizational policies within the RSA Archer IRM system. You will help with document workflows, approvals, version control, and governance standards, while contributing to modernization efforts of policy management.

Ideal candidates are undergraduates pursuing business, finance, risk management, compliance, or operations, with a strong eye for detail, excellent communication, and the ability

Qualifications

• Must be currently enrolled as a junior-level undergraduate student in a related field (Business, Finance, Risk Management, Compliance, Operations).
• Strong attention to detail with ability to review documents for accuracy and consistency.
• Excellent organization and time management skills to handle multiple tasks in a regulated environment.
• Strong written and verbal communication; interact professionally with internal stakeholders.

Responsibilities

• Support administration of the Policy & Procedure Management program within the RSA Archer platform.
• Coordinate document review and approval workflows; track routing and completion status.
• Maintain policy records with version control, updates, and archival processes for audit readiness.
• Review documents for formatting, consistency, and adherence to governance standards.
• Prepare documents for AI utilization by standardizing structure and tagging metadata.
• Perform quality checks to ensure accuracy and alignment with internal standards and regulatory expectations.
• Assist with organizing document libraries and proper classification in the system.
• Support policy lifecycle process improvement initiatives and basic gap analysis activities.
• Provide general administrative support to the Policy & Procedure Management team.

Skills

Attention to detail

Organizational skills

Written & verbal communication

Service orientation

MS Office (Word, Excel, PowerPoint)

Adaptability

Education

Undergraduate student

Tools

RSA Archer

Job description

ABOUT THE ROLE:

The Policies & Procedures Intern position offers hands‑on experience supporting the full lifecycle of organizational policies and procedures within our Integrated Risk Management (IRM) system, RSA Archer. The intern will help manage document workflows, track approvals, maintain version control, and ensure compliance with established formatting and governance standards. The role also supports efforts to enhance and modernize Navigant's policy management framework, including preparing documentation for artificial intelligence (AI) utilization. Responsibilities include standardizing document structure, formatting content for consistency, and organizing metadata to improve automation and searchability across systems. The intern will collaborate with internal stakeholders to align content with enterprise standards and may assist with foundational gap analysis activities. This opportunity is ideal for a student interested in risk management, compliance, or business operations who wants practical experience in a highly regulated financial services environment while contributing to meaningful process improvements.

WHAT YOU WILL DO:

1. Supports the administration of Navigant's Policy & Procedure Management program within the RSA Archer (IRM) platform
2. Assists in coordinating document review and approval workflows, including routing policies to document owners and approvers and tracking completion status
3. Maintains policy and procedure records by supporting version control, document updates, and archival processes to ensure audit readiness
4. Reviews policies and procedures for formatting, consistency, and adherence to established governance and documentation standards
5. Prepares and organize documents for artificial intelligence (AI) utilization by standardizing structure, tagging metadata, and ensuring content quality and consistency
6. Performs detailed quality checks to ensure accuracy, completeness, and alignment with internal standards and regulatory expectations
7. Assists with organizing and maintaining document libraries, ensuring ease of access and proper classification within the system
8. Supports process improvement initiatives related to policy lifecycle management and documentation efficiency
9. Assists with foundational gap analysis activities by comparing existing policies and procedures as needed.
10. Provides general administrative and operational support to the Policy & Procedure Management team as needed
11. Performs all other duties as assigned by the Policies & Procedures/Donations Manager.

QUALIFICATIONS:

Education

Currently enrolled as a junior-level undergraduate student pursuing a degree in Business, Finance, Risk Management, Compliance, Operations or a related field

Experience/Skills/Knowledge:

1. Must have a strong attention to detail with the ability to review and analyze documents for accuracy, consistency, and completeness
2. Excellent organizational and time management skills with the ability to manage multiple tasks and meet deadlines in a structured environment required
3. Strong written and verbal communication skills, with the ability to interact professionally with internal stakeholders required
4. Must possess a strong service orientation in alignment with the credit union's mission and core values.
5. Proficiency in Microsoft Office applications, particularly Word, Excel and PowerPoint required
6. Must have the ability to follow established processes and governance standards while maintaining a high level of accuracy
7. Must have a demonstrated ability to learn new systems and technology; interest in working with enterprise platforms such as RSA Archer or similar systems is a plus
8. Basic understanding of business processes, compliance, or risk management concepts is preferred but not required
9. Interest in data organization, or process improvement initiatives is a plus
10. Must have the ability to work both independently and collaboratively in a professional office environment within a regulated financial services organization
11. Must have the ability to function in a financial institution environment and utilize standard office equipment including but not limited to; fax, copier, telephone, etc.

ABOUT US:

Navigant Credit Union puts people first. Since 1915, we've helped Rhode Islanders build stronger financial futures-and today with $4 billion in assets, we're the state's largest credit union and one of New England's most trusted.

Our award‑winning culture-recognized as Rhode Island's Best Place to Work-is rooted in our Core Values: Leadership, Unity, Caring, Integrity. They guide how we serve members and how we support each other.

We invest in our team with standout growth opportunities and a best‑in‑class benefits package, including comprehensive health coverage, a generous 401(k) match, tuition reimbursement, competitive pay, and paid volunteer days.

If you're looking for meaningful work and a mission‑driven team, explore our open roles and grow with us.