Intern - Performance Innovations

Hanover Insurance Group, Inc.; Worcester (MA); Hybrid; USD 28,000 - 34,000; Full time

Job summary

The Hanover Insurance Group, Inc. offers a 10-week Summer Internship Program designed for college students to tackle real business assignments and gain hands-on experience.

You will review performance measures with a manager, help define process requirements, and support improvement efforts across cross-functional teams. This paid internship emphasizes development, mentoring, and potential full-time opportunities after graduation.

Qualifications

• Currently enrolled in a bachelor's or advanced degree program.
• Understands the importance of cooperative relationships at all levels.

Responsibilities

• Review and interpret performance measures with business manager.
• Determine process performance requirements and measures.
• Support manager to improve process effectiveness and efficiency.
• Assist in conflict resolution.
• Ensure people and skill requirements of the process are met.
• Conduct research around process performance reports.
• Understand financial impact, skill requirements, and compliance issues.

Skills

Strong communication

Analytical skills

Problem solving

Teamwork

Stakeholder communication

Education

Currently enrolled in a degree program

Job description

SUMMER INTERNSHIP OVERVIEW:

The Hanover’s Internship Program provides college students with the opportunity to work on a variety of critical business assignments, test your skills, use your academic knowledge, and match your interests to a real job.
Through the 10-week summer program (June – mid August), You will:

• Take on meaningful projects and work alongside some of the very best talent in the industry
• Be supported and mentored by a community of exceptional talent (leaders, managers, subject matter experts and recent graduates)
• Participate in a cross-functional team building project focused on corporate philanthropy
• Attend weekly development workshops with your intern peers
• Join in engagement and social activities with other interns

We recruit highly skilled students for potential future full-time employment opportunities, upon graduation.

Our Personal Lines team is seeking exceptional college students for our Summer Internship Program which provides meaningful opportunities for personal and professional growth, as well as rewarding career path options.

IN THIS ROLE, YOU WILL:

• Review and interpret performance measures with business manager
• In partnership with manager, determines process performance requirements and appropriate measures.
• Supports manager to ensure that the effectiveness and efficiency of the process are improved.
• Assist in conflict resolution.
• Works with the manager to ensure people and skill requirements of the process are met.
• Conduct research around process performance reports inside and outside the industry to inform the Process Leads.
• Works with manager to understand financial impact, skill set requirements, and legal and compliance issues for a process.

WHAT YOU NEED TO APPLY:

• Currently enrolled in a bachelor's degree or advanced degree program
• Understands & demonstrates the importance of developing and maintaining cooperative relationships at all levels of the organization, despite differing perspectives.
• Possesses some level of knowledge within the discipline supported
• Strong communication skills.
• The ability to effectively communicate to stakeholders
• Analytical and problem solving skills.
• Ability to commit to a full time 10-week internship program
• Ability to work in the U.S. without requiring sponsorship now or in the future

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: [e-mail] and include the link of the job posting in which you are interested.

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.