Intern – Onboard Experience: CX & Service Design

United Airlines; Chicago (IL); Hybrid; USD 23,000 - 32,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Parental leave

Employee assistance program

Commuter benefits

Paid holidays

Paid time off

401(k)

Job summary

United Airlines is offering an internship for Onboard Experience where you will support strategy, design, and measurement of onboard products and service experiences. You’ll gain exposure to food/beverage, onboard products, service design, and partnerships.

The role is hybrid with days in the Chicago office and remote work, designed for skill development with no guaranteed conversion to full-time at completion.

Qualifications

• Rising Sophomore or Junior in Spring/Summer 2027.
• Currently pursuing a bachelor's degree in Business, Hospitality, Marketing, Analytics, Aviation Management, or related field
• Strong interest in customer experience, hospitality, airline operations, or service design
• Analytical mindset and familiarity with Excel and PowerPoint
• Strong written and verbal communication skills
• Detail-oriented, organized, and able to manage multiple priorities
• Collaborative and eager to learn in a fast-paced environment

Responsibilities

• Support coordination of onboard product and service initiatives across internal workgroups and external partners
• Assist with research, benchmarking, and competitive analysis related to onboard hospitality and customer experience trends
• Help maintain and update matrices of onboard offerings across cabins and markets
• Analyze customer, operational, and competitive data to identify insights and opportunities
• Support development of presentations, reports, and project trackers
• Assist with planning and execution of onboard product initiatives and rollout activities
• Partner with team members to document milestones, decisions, and action items
• Contribute ideas that support a best-in-class onboard experience

Skills

Analytical mindset

Excel

PowerPoint

Strong communication

Detail oriented

Collaborative

Eager to learn

Customer experience

Education

Pursuing bachelor’s degree

Tools

Excel

PowerPoint

Job description

United Airlines is offering an internship for Onboard Experience where you will support strategy, design, and measurement of onboard products and service experiences. You’ll gain exposure to food/beverage, onboard products, service design, and partnerships.

The role is hybrid with days in the Chicago office and remote work, designed for skill development with no guaranteed conversion to full-time at completion.