Intern - Onboard Experience (Summer 2027)

United Airlines; Chicago (IL); Hybrid; USD 23,000 - 32,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Parental leave

Employee assistance program

Commuter benefits

Paid holidays

Paid time off

401(k)

Job summary

United Airlines is offering an internship for Onboard Experience where you will support strategy, design, and measurement of onboard products and service experiences. You’ll gain exposure to food/beverage, onboard products, service design, and partnerships.

The role is hybrid with days in the Chicago office and remote work, designed for skill development with no guaranteed conversion to full-time at completion.

Qualifications

• Rising Sophomore or Junior in Spring/Summer 2027.
• Currently pursuing a bachelor's degree in Business, Hospitality, Marketing, Analytics, Aviation Management, or related field
• Strong interest in customer experience, hospitality, airline operations, or service design
• Analytical mindset and familiarity with Excel and PowerPoint
• Strong written and verbal communication skills
• Detail-oriented, organized, and able to manage multiple priorities
• Collaborative and eager to learn in a fast-paced environment

Responsibilities

• Support coordination of onboard product and service initiatives across internal workgroups and external partners
• Assist with research, benchmarking, and competitive analysis related to onboard hospitality and customer experience trends
• Help maintain and update matrices of onboard offerings across cabins and markets
• Analyze customer, operational, and competitive data to identify insights and opportunities
• Support development of presentations, reports, and project trackers
• Assist with planning and execution of onboard product initiatives and rollout activities
• Partner with team members to document milestones, decisions, and action items
• Contribute ideas that support a best-in-class onboard experience

Skills

Analytical mindset

Excel

PowerPoint

Strong communication

Detail oriented

Collaborative

Eager to learn

Customer experience

Education

Pursuing bachelor’s degree

Tools

Excel

PowerPoint

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

The Intern – Onboard Experience will support the strategy, design, implementation, and measurement of onboard products and service experiences that enhance the customer and employee journey onboard United aircraft. This internship provides exposure to food and beverage, onboard products and equipment, service design, and strategic partnerships.

Key Responsibilities

• Support coordination of onboard product and service initiatives across internal workgroups and external partners
• Assist with research, benchmarking, and competitive analysis related to onboard hospitality and customer experience trends
• Help maintain and update matrices of onboard offerings across cabins and markets
• Analyze customer, operational, and competitive data to identify insights and opportunities
• Support development of presentations, reports, and project trackers
• Assist with planning and execution of onboard product initiatives and rollout activities
• Partner with team members to document milestones, decisions, and action items
• Contribute ideas that support a best-in-class onboard experience

This position is a hybrid role including a combination of days worked in our Chicago office and remotely.

No Direct Path: This internship is designed solely to provide you with skill development and valuable work experience. This role will likely not be converted to a full-time position at United at the conclusion of the internship.

Posted from September 1 - September 15, 2026

Qualifications

• Applicant must be a rising Sophomore or Junior in the Spring/Summer of 2027
• Currently pursuing a bachelors degree in Business, Hospitality, Marketing, Analytics, Aviation Management, or related field
• Strong interest in customer experience, hospitality, airline operations, or service design
• Analytical mindset and familiarity with Excel and PowerPoint
• Strong written and verbal communication skills
• Detail-oriented, organized, and able to manage multiple priorities
• Collaborative and eager to learn in a fast‑paced environment

Preferred Qualifications

• Previous internship or project experience in hospitality, aviation, operations, marketing, or analytics
• Experience creating presentations, dashboards, or reports
• Experience working on team-based projects
• Demonstrated understanding of the capabilities and limitations of generative AI tools and the ability to leverage AI effectively to support research, analysis, content creation, and problem‑solving. Applies critical thinking to validate AI‑generated outputs while adhering to organizational policies related to responsible AI use, data privacy, and security.

The starting rate for this role is $20.00.

The base salary range/hourly rate listed is dependent on job-related, non‑discriminatory factors such as experience, education and skills. This position may also be eligible for bonus and/or long‑term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]