Intern - Information Technology (Service Desk)

RENK America; Muskegon (MI); Vor Ort; USD 21.000 - 30.000; Teilzeit

Zusammenfassung

RENK America is seeking an IT support intern to assist with PC client imaging, deployment, and day-to-day service desk tasks. The role emphasizes asset management, patching, and documentation to support end-user IT operations at our Muskegon, MI location.

Ideal candidates are currently pursuing an IT/CS degree (junior or senior) with basic Windows knowledge and a willingness to learn. This is a Full-Time/Part-Time Seasonal position; US-based applicants preferred.

Qualifikationen

• Currently pursuing a degree in Information Technology, Computer Science, or related field.
• Junior or Senior status.
• Basic understanding of Windows operating systems.
• Familiarity with installing software, troubleshooting simple issues, or imaging tools.
• Comfortable working with customers, asking questions, and documenting work.
• Ability to follow procedures, stay organized, and manage multiple tasks.
• Willingness to learn new tools, systems, and IT processes.

Aufgaben

• Imaging, configuration, and deployment of laptops and desktops; refresh cycles per company standards.
• Respond to and resolve service desk tickets covering hardware, software, and basic networking; document work in ticketing system.
• Maintain accurate IT hardware/software inventory; track assignments and updates; assist with procurement as needed.
• Execute client patching and software updates following schedules and compliance requirements.

Kenntnisse

Windows basics

IT service desk

Documentation

Ausbildung

Pursuing a degree in Information Technology or Computer Science

Tools

Imaging tools

Jobbeschreibung

About the Organization RENK America is a leading supplier in the defense, marine and industry sector with superior mobility, propulsion and drive train solutions. Our tradition is centered on precision-engineered systems for maximum impact, efficiency and endurance. RENK's ambition is to support each and every one of its customers to exceed standards in harsh conditions and combat situations. RENK America employs over 500 employees at our US locations in Muskegon, Michigan, Cincinnati, Ohio, Camby, Indiana and Roseville, Michigan. RENK America is driven by this sense of pride and purpose in our country and our community.

Description

The intern will provide hands-on IT support with a primary focus on PC client imaging and deployment, service desk ticket resolution, and IT asset management, including patching and updates. This role supports day-to-day technical operations to ensure end-users receive timely assistance and that IT equipment remains properly maintained and documented.

Essential Functions

• PC Client Imaging & Deployment Perform imaging, configuration, and deployment of laptops, desktops, and related peripherals. Support refresh cycles and ensure devices are prepared according to company standards.
• Service Desk Support (Tickets & Processing) Respond to and resolve support tickets involving hardware, software, basic networking, and peripheral issues. Document all work in the ticketing system and escalated when needed.
• Asset Management Maintain accurate inventory of IT hardware and software. Track equipment assignments, returns, and updates. Assist with procurement-related activities as needed.
• Patching & Updates Execute client patching and software updates following established schedules and compliance requirements.

Qualifications

• Currently pursuing a degree in Information Technology, Computer Science, or a related field.
• Junior or Senior status
• Basic understanding of Windows operating systems and common PC hardware.
• Familiarity with installing software, troubleshooting simple issues, or imaging tools (school, personal, or lab experience is fine).
• Comfortable working with customers, asking questions, and documenting work.
• Ability to follow procedures, stay organized, and manage multiple tasks.
• Willingness to learn new tools, systems, and IT processes.

Position Requirements

Full-Time/Part-Time Seasonal

Exempt/Non-Exempt Non-Exempt

EOE Statement RENK America is proud to be an Aff…

This position is currently accepting applications.