Intern- Information Technology (OIT- Help Desk)

Texas A&M International; Laredo (TX); Hybrid; USD 10,000 - 12,000; Part time

Job summary

Texas A&M International University is seeking a part-time Intern- Information Technology (OIT- Help Desk) to support classroom and lab technologies on campus in Laredo, TX. You will assist users with account, PC, and phone issues and help maintain a ticketing system.

The role requires enrollment as a TAMIU student in IS/CS/Business and the ability to work up to 19 hours per week, with a pay rate of $10.50/hour. On-campus duties and scheduled trainings are part of the position.

Qualifications

• Student enrolled at least half-time (6 credits undergrad, 3 grad).
• GPA: 2.0+ undergrad, 3.0+ graduate.
• Must meet SAPP requirements and campus policies.

Responsibilities

• Assist users with account, PC, and phone issues via email, phone, chat/remote, in person.
• Troubleshoot PCs and Apple systems and software.
• Maintain KIOSKs and Digital Signage weekly.
• Maintain ticketing records and inventory.
• Support special projects including network equipment mounting and imaging.
• Attend to time sheets and on-campus schedule.

Skills

Outlook

Word

Excel

Customer service

Teamwork

Effective communication

Public interaction

Time management

Problem solving

Education

IS/CS/Business major

Tools

Agiloft

Job description

**Job Title**Intern- Information Technology (OIT- Help Desk)**Agency**Texas A&M International University**Department**Office Of Information Technology**Proposed Minimum Salary**Commensurate**Job Location**Laredo, Texas**Job Type**Student Worker**Job Description****Job Summary** Maintain and support the operations of TAMIU classrooms and computer labs technologies. **Essential Duties and Responsibilities** * Assist users with account, computer, and telephone related issues via email, telephone, chat/remote desktop, office, and in person.* Troubleshoot PCs, Apple systems, and various software applications.* Verify that all KIOSKs and Digital Signage work properly weekly.* Maintain required documentation in the Ticketing Management System.* Decommission nonfunctional computers and equipment to surplus.* Work on special projects consisting of, but not limited to, physically mounting network and network-related equipment and preparing computers with an updated software image.* Maintain inventory of network hardware and communication connections.* Route calls to appropriate personnel.* Use sound, independent judgment when performing duties.* Perform other related duties as assigned. **Additional Responsibilities** * Perform and manage the Agiloft maintenance reports on a daily basis.* assist with event requests for A/V equipment. **Minimum Requirements** * TAMIU student majoring in Information Systems, Computer Science, Business, or a related field.* Enrolled at least half-time, 6 credit hours per semester for undergraduate and 3 credit hours per semester for graduates.* Maintain a TAMIU overall GPA of 2.0 for undergraduate students and 3.0 for graduate students.* Must meet all other requirements as stated in TAMIU’s Satisfactory Academic Progress Policy (SAPP). **Knowledge, Skills, and Abilities** * Strong computer Knowledge, including Outlook, Word, and Excel. Must possess excellent customer service and teamwork skills.* Ability to communicate effectively, orally and in writing.* Ability to interact effectively and professionally with the general public.* Ability to plan, organize, and prioritize work and attend to detail.* Ability to manage multiple tasks, projects, and assignments and meet deadlines.* Ability to resolve problems by analyzing, recommending, and implementing changes. **Physical Requirements** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Other Requirements** * Position requires on campus, face-to-face interactions.* Position requires maintaining a regular schedule of attendance on campus and in the workplace.* Work schedules are created by the department based on departmental needs but ensure it does not conflict with class schedule.* Promptly complete all required trainings.* Submit time sheet biweekly.* Subject to funding and/or need.**Pay of Rate**: $10.50/hour for up to 19 hours weeklyAll positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.Equal Opportunity/Veterans/Disability Employer.