Intern- Information Technology (OIT- Help Desk)

Texas A&M International University; Laredo (TX); On-site; USD 12,000 - 17,000; Part time

Job summary

Texas A&M International University, located in Laredo, TX, seeks an Intern- Information Technology (OIT- Help Desk) student worker to support classrooms and computer labs. The role involves assisting users with accounts, devices, and software, and maintaining lab systems.

Responsibilities include troubleshooting PCs/Apple devices, updating documentation, managing A/V support, and helping prepare machines with updated software images. On-campus, up to 19 hours weekly at $10.50/hour.

Qualifications

• TAMIU student majoring in Information Systems, Computer Science, Business, or a related field.
• Enrolled at least half-time for undergraduates (6 credit hours) or 3 credit hours for graduates.
• Maintain a TAMIU GPA of 2.0 (undergrad) or 3.0 (graduate).

Responsibilities

• Assist users with account, computer, and telephone issues via email, phone, chat/remote desktop, in person.
• Troubleshoot PCs, Apple systems, and software applications.
• Maintain documentation in the Ticketing Management System; decommission nonfunctional equipment.

Skills

Customer service

Teamwork

Communication

Prioritization

Problem solving

Multi-tasking

Education

Active student in Information Systems/Computer Science/Business

Enrolled half-time (undergrad 6 cr) or 3 cr (grad)

Tools

Outlook

Word

Excel

Job description

Job TitleIntern- Information Technology (OIT- Help Desk) Agency Texas A&M International University Department Office Of Information Technology Proposed Minimum SalaryCommensurate Job LocationLaredo, Texas Job TypeStudent Worker Job Description

Job Summary Maintain and support the operations of TAMIU classrooms and computer labs technologies.

Essential Duties and Responsibilities

Assist users with account, computer, and telephone related issues via email, telephone, chat/remote desktop, office, and in person. Troubleshoot PCs, Apple systems, and various software applications. Verify that all KIOSKs and Digital Signage work properly weekly. Maintain required documentation in the Ticketing Management System. Decommission nonfunctional computers and equipment to surplus. Work on special projects consisting of, but not limited to, physically mounting network and network-related equipment and preparing computers with an updated software image. Maintain inventory of network hardware and communication connections. Route calls to appropriate personnel. Use sound, independent judgment when performing duties. Perform other related duties as assigned.

Additional Responsibilities

Perform and manage the Agiloft maintenance reports on a daily basis. assist with event requests for A/V equipment.

Minimum Requirements

TAMIU student majoring in Information Systems, Computer Science, Business, or a related field. Enrolled at least half-time, 6 credit hours per semester for undergraduate and 3 credit hours per semester for graduates. Maintain a TAMIU overall GPA of 2.0 for undergraduate students and 3.0 for graduate students. Must meet all other requirements as stated in TAMIU’s Satisfactory Academic Progress Policy (SAPP).

Knowledge, Skills, and Abilities

Strong computer Knowledge, including Outlook, Word, and Excel. Must possess excellent customer service and teamwork skills. Ability to communicate effectively, orally and in writing. Ability to interact effectively and professionally with the general public. Ability to plan, organize, and prioritize work and attend to detail. Ability to manage multiple tasks, projects, and assignments and meet deadlines. Ability to resolve problems by analyzing, recommending, and implementing changes.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Requirements

Position requires on campus, face-to-face interactions. Position requires maintaining a regular schedule of attendance on campus and in the workplace. Work schedules are created by the department based on departmental needs but ensure it does not conflict with class schedule. Promptly complete all required trainings. Submit time sheet biweekly. Subject to funding and/or need.

Pay of Rate: $10.50/hour for up to 19 hours weekly

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.

For many students, part-time student employment on campus is the beginning of their working career. Your work history not only follows you as a student through college but also out into the working world after graduation. Student employment is an opportunity to build positive work experience and learn new skills that may help you in the future to obtain employment.

There are a number of advantages to accepting a student employment position on campus:

• It provides an opportunity to begin your working career in an environment that will help you develop and grow as an employee.
• It’s a short commute to work.
• Work hours can be scheduled around your class schedule.

Find out if there is an on-campus job that is right for you and put student employment to work for you!

To be eligible for Student Employment

• Undergraduate student must be enrolled in at least 6 credit hours per semester of college-level courses or accepted remedial courses.
• International undergraduate students must be enrolled in at least 12 semester credit hours to meet the federal immigration guidelines.
• Must maintain a 2.0 TAMIU overall GPA.

Graduate Students:

• Graduate students must be enrolled in at least 3 credit hours per semester.
• International graduate students must enroll in 9 semester credit hours in order to meet the federal immigration guidelines.
• Must maintain a 3.0 TAMIU overall GPA.

Students who will be graduating may enroll for less than half time for their final semester. Must submit proof of graduation.

Federal and State Work Study positions

It may also be advantageous for you to apply for financial aid to assist you with meeting your educational goals. This may also include being eligible for the Federal Work Study and State Work Study programs.