Intern, Desktop Support

Dollar Bank, FSB; Pittsburgh (Allegheny County); On-site; USD 21,000 - 30,000; Full time

Job summary

Dollar Bank, FSB in Pittsburgh is offering a year-round IT internship with 20-25 hours per week, Monday through Friday, in-person. You will work alongside experienced IT professionals in a back-office environment.

Responsibilities include installing and configuring PCs, assisting with hardware installation, providing first-level technical support, troubleshooting hardware and software, and performing routine upgrades. Some after-hours availability and lifting 20 pounds required.

Qualifications

• Completion of 1 year of college/technical school with an IT major.
• Experience in PC repair strongly preferred.
• A working knowledge of Ethernet and TCP/IP.
• A strong commitment to customer service.
• Occasional availability to work after hours and weekends.
• Occasional overtime may be necessary to accomplish group goals.
• Must be able to lift 20 pounds.

Responsibilities

• Install and configure PCs for use in the back office.
• Assist with the installation of hardware in the back office.
• First level technical support may include, but not be limited to: cloning workstations, racking hardware, and moving computer equipment.
• Troubleshoot, diagnose, and resolve hardware and software problems.
• Provide high level technical support for back-office desktops.
• Perform routine hardware and software upgrades.
• Receive professional training and mentoring that will lead to transferable work experience.
• Work in a supportive, team-oriented environment.

Skills

PC repair

Networking basics

Customer service

Teamwork

After-hours availability

Lifting 20 pounds

Education

One year of college/technical school in IT

Job description

This is a year-round internship where you may be scheduled to work 20 - 25 hours a week, Monday through Friday. This internship is designed to give you real life work experience as you will work alongside experienced IT professionals. This is an in-person position.

Qualifications

• Completion of 1 year of college/technical school with an IT related major.
• Experience in PC repair strongly preferred.
• A working knowledge of Ethernet and TCP/IP.
• A strong commitment to customer service.
• Occasional availability to work after hours and weekends.
• Occasional overtime may be necessary to accomplish group goals.
• Must be able to lift 20 pounds.

Principal Activities and Duties

• Install and configure PCs for use in the back office.
• Assist with the installation of hardware in the back office.
• First level technical support may include, but not be limited to: cloning workstations, racking hardware, and moving computer equipment.
• Troubleshoot, diagnose, and resolve hardware and software problems.
• Provide high level technical support for back-office desktops.
• Perform routine hardware and software upgrades.
• Receive professional training and mentoring that will lead to transferable work experience.
• Work in a supportive, team-oriented environment.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.