Hands-On Desktop IT Support Intern

Dollar Bank, FSB; Pittsburgh (Allegheny County); On-site; USD 21,000 - 30,000; Full time

Job summary

Dollar Bank, FSB in Pittsburgh is offering a year-round IT internship with 20-25 hours per week, Monday through Friday, in-person. You will work alongside experienced IT professionals in a back-office environment.

Responsibilities include installing and configuring PCs, assisting with hardware installation, providing first-level technical support, troubleshooting hardware and software, and performing routine upgrades. Some after-hours availability and lifting 20 pounds required.

Qualifications

• Completion of 1 year of college/technical school with an IT major.
• Experience in PC repair strongly preferred.
• A working knowledge of Ethernet and TCP/IP.
• A strong commitment to customer service.
• Occasional availability to work after hours and weekends.
• Occasional overtime may be necessary to accomplish group goals.
• Must be able to lift 20 pounds.

Responsibilities

• Install and configure PCs for use in the back office.
• Assist with the installation of hardware in the back office.
• First level technical support may include, but not be limited to: cloning workstations, racking hardware, and moving computer equipment.
• Troubleshoot, diagnose, and resolve hardware and software problems.
• Provide high level technical support for back-office desktops.
• Perform routine hardware and software upgrades.
• Receive professional training and mentoring that will lead to transferable work experience.
• Work in a supportive, team-oriented environment.

Skills

PC repair

Networking basics

Customer service

Teamwork

After-hours availability

Lifting 20 pounds

Education

One year of college/technical school in IT

Job description

Dollar Bank, FSB in Pittsburgh is offering a year-round IT internship with 20-25 hours per week, Monday through Friday, in-person. You will work alongside experienced IT professionals in a back-office environment.

Responsibilities include installing and configuring PCs, assisting with hardware installation, providing first-level technical support, troubleshooting hardware and software, and performing routine upgrades. Some after-hours availability and lifting 20 pounds required.