Intern, Cyber Professional Services (LCS)

RippleMatch Inc.; Mayfield Heights (OH); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Health Insurance including Medical, 2

401k

Paid Holidays

Benefits package information available

Job summary

Rockwell Automation invites you to join our Cyber Professional Services Intern program in a role that strengthens your engineering, analytical, and customer-centric skills.

You will monitor networks, review alerts, perform basic troubleshooting, and help document incidents while shadowing senior engineers and participating in knowledge-sharing sessions. This internship emphasizes hands-on learning in security operations and customer support.

Qualifications

• Active enrollment in a four year or advanced degree program at an accredited university.
• Legal authorization to work in the U.S. without sponsorship.
• Interest in cybersecurity, networks and customer-focused service.

Responsibilities

• Monitor network dashboards and alerts for customer environments.
• Acknowledge and escalate critical alerts following SOPs.
• Perform basic troubleshooting for connectivity issues.
• Document incidents and resolutions in the ticketing system.
• Review and update shift handover notes.
• Monitor firewall/IDS/IPS logs for suspicious activity.
• Assist in reviewing endpoint protection alerts and quarantined items.
• Perform routine vulnerability scans and document findings.
• Support patch management by verifying deployment status.
• Help maintain asset inventory with updated security posture.
• Generate daily/weekly network health and security status reports.
• Maintain documentation for standard procedures and troubleshooting guides.
• Log changes in the change management system.
• Complete training on network protocols and cybersecurity basics.

Skills

Analytical skills

Customer service mindset

Education

Active enrollment in a four year or advanced degree program

Legal authorization to work in the U.S.

Tools

Wireshark

SolarWinds

Job description

Job Description

Internships within Lifecycle Services (LCS) provide unique opportunities to develop your engineering, analytical, and customer-centric skills.

As a Cyber Professional Services Intern, you will...

• Monitor network dashboards and alerts for customer environments.

• Acknowledge and escalte critical alerts following standard operating procedures.

• Perform basic troubleshooting for connectivity issues (e.g., ping, traceroute, DNS checks).

• Document incidents and resolutions in the ticketing system (e.g., ServiceNow).

• Review and update shift handover notes.

• Monitor firewall and IDS/IPS logs for suspicious activity.

• Assist in reviewing endpoint protection alerts and quarantined items.

• Perform routine vulnerability scans and document findings.

• Support patch management by verifying patch deployment status.

• Help maintain asset inventory with updated security posture.

• Generate daily/weekly network health and security status reports.

• Maintain documentation for standard procedures and troubleshooting guides.

• Log all changes made to customer environments in the change management system.

• Complete assigned training modules on network protocols, tools (e.g., Wireshark, SolarWinds), and cybersecurity basics (e.g., NIST, MITRE ATT&CK).

• Shadow senior engineers during incident response and change implementations.

• Participate in knowledge-sharing sessions and team standups.

• Join customer calls as a note-taker or observer.

• Prepare summaries of customer issues and resolutions for internal review.

• Assist in updating customer-specific documentation and runbooks.

The Essentials - You Will Have:

• Active enrollment in a four year or advanced degree program at an accredited university

• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future

The Preferred - You Might Also Have:

• Met us through an event or interned with us in the past

• A cumulative GPA of 3.0 on a 4.0 scale

• Demonstrated desire to deliver high-quality customer service

• Possess a valid U.S. driver's license

• Geographically flexible as relocation is an essential part of the program

• Demonstrated analytical skills and the ability to approach challenges with innovative solutions

What We Offer Interns:

• Health Insurance including Medical, Dental and Vision

• 401k

• Paid Holidays

• To learn more about our benefits package, please visit www.raquickfind.com

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

For this role, the hourly compensation is from $22 - $32. Our benefits for the US can be found here. Actual pay will be based on factors such as skills, knowledge, education, and experience