Intern, Continuous Improvement (LCS)

Rockwell Automation; Mayfield Heights (OH); Hybrid; USD 20,000 - 27,000; Full time

Benefits offered by this job

Health Insurance including Medical, D

401k

Paid Holidays

Job summary

Rockwell Automation invites interns to join Lifecycle Services to develop engineering, analytical, and customer-centric skills. The role supports contract tracking, reporting, and process documentation while gaining practical experience in global services operations.

Ideal candidates are enrolled in a four-year program, authorized to work in the U.S., with a 3.0 GPA, and a passion for delivering high-quality customer service. The hybrid policy expects on-site presence several days weekly.

Qualifications

• Active enrollment in a four year or advanced degree program at an accredited university.
• Pursuing a 4 year degree in engineering at an accredited university.
• A cumulative GPA of 3.0 on a 4.0 scale.
• Demonstrated desire to deliver high-quality customer service.

Responsibilities

• Create the Monthly Managed & Support Services (MMS) Contract List referenced by multiple teams.
• Perform Monthly Business Partner ID List updates to drive customer access to the support line.
• Help create and publish work instructions for the team.
• Track 30-60-90 day expired contracts to create cost and resource savings.
• Review Statements of Work / Proposals for alignment with contract entitlements.

Skills

Customer service mindset

Problem solving

Communication skills

Education

Active enrollment in a four year degree program

Pursuing a 4 year degree in engineering

GPA 3.0 on 4.0 scale

Job description

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description Internships within Lifecycle Services (LCS) provide unique opportunities to develop your engineering, analytical, and customer centric skills. As a Continuous Improvement Intern you will…

Create the Monthly Managed & Support Services (MMS) Contract List – referenced by Infrastructure Support & Maintenance (ISM), Cyber Professional Service (CPS), Customer Support & Maintenance (CSM) and Portfolio (close to 200 people) Perform Monthly Business Partner ID List updates – drives customer access to the support line Globally and serves all Managed Support Services customers Help create and publish work Instructions for the team. (Best practices and unwritten knowledge) Track 30-60-90-day expired contracts to create cost and resource savings Statement of Work / Proposal Review for alignment with contract entitlements to ensure we are only servicing what is in the contract.

The Essentials - You Will Have:

• Active enrollment in a four year or advanced degree program at an accredited university
• Legal authorization to work in the U.S.
• We will not sponsor individuals for employment visas, now or in the future

The Preferred - You Might Also Have:

• Pursuing a 4 year degree in engineering at an accredited university
• Met us through an event or interned with us in the past
• A cumulative GPA of 3.0 on a 4.0 scale
• Demonstrated desire to deliver high-quality customer service
• Possess a valid U.S. driver's license
• Demonstrated experience approaching challenges with innovative solutions
• A willingness to relocate

What We Offer Interns:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Holidays

To learn more about our benefits package, please visit www.raquickfind.com

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. #LI-Onsite #LI-DNI #LI-LH1

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at [phone].

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Rockwell Automation, Inc. (NYSE: ROK), is a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and more sustainable. Headquartered in Milwaukee, Wisconsin, Rockwell Automation employs approximately 28,000 problem solvers dedicated to our customers in more than100 countries. To learn more about how we are bringing the Connected Enterprise to life across industrial enterprises, visit www.rockwellautomation.com.