Intern, Customer Success (Summer 2027)

Chamberlain Group; Oak Brook (IL); Hybride; USD 29 000 - 34 000; Plein temps

Résumé du poste

Chamberlain Group in Oak Brook, IL is seeking a Customer Success Consultant Co-op for Summer 2026. This full-time, on-site (hybrid) role offers hands-on experience with myQ Enterprise, CRM tools, and invoicing systems while shadowing Success Managers and documenting processes.

You will contribute to onboarding, training, and creating guides for critical tools. Collaboration with cross-functional teams and willingness to travel within the U.S. are expected.

Qualifications

• Currently pursuing a bachelor’s degree in business, communications, marketing, supply chain, or a related field.

Responsabilités

• Build out process documentation and associated tool-based usage guides.
• Learn the myQ Enterprise software through hands-on experience and assisting in customer support.
• Contribute to set up and operations functions of the Customer Success team via engaging with key team members and providing perspective, feedback and documentation.
• Establish Salesforce user guide for documenting and tracking customer interactions.
• Attend and participate in internal and external meetings, including product demos and issue reviews.
• Collaborate with cross-functional teams across the organization.
• Assist team members with various projects as needed.

Connaissances

CRM tools

Salesforce

Jira

Confluence

Microsoft Office

Communication

Project management

Formation

Bachelor's degree in business

Bachelor's degree in communications

Bachelor's degree in marketing

Bachelor's degree in supply chain

Outils

Salesforce

Jira

Confluence

MS Office

Description du poste

Customer Success Consultant (Summer 2026)

Note: This is a full-time, on-site (hybrid) Co-op opportunity from late May to August 2026 in Oak Brook, IL.

About the Role

As a Customer Success Consultant Co-op within Chamberlain Group’s Emerging Business Group, you will gain hands-on experience with our myQ Enterprise software, CRM tools, subscription management/invoicing tools and knowledge management systems. You’ll support the evolution of critical Customer Success processes by shadowing Success Managers, utilizing process outlines, documenting & operationalizing the same. Your contribution to documenting success process and critical tool functional dependencies will help our team and our customers interactions flow efficiently. This work will also support onboarding and training for new team members and customers on the myQ Enterprise solution.

You’ll learn about Chamberlain’s IoT-enabled commercial hardware and our myQ Enterprise software, which is deployed in warehouses and distribution centers. You’ll collaborate with Customer Success Managers and may contribute to supporting both new and existing customers.

Essential Duties and Responsibilities

• Build out process documentation and associated tool-based usage guides by documenting how key features and functions associated with myQ Enterprise Customer Success roles
• Learn the myQ Enterprise software through hands-on experience and assisting in customer support
• Contribute to set up and operations functions of the Customer Success team via engaging with key team members and providing perspective, feedback and documentation through the duration of engagement.
• Establish Salesforce user guide for purpose of documenting and tracking customer interactions
• Attend and participate in internal and external meetings, including product demos and issue reviews
• Collaborate with cross-functional teams across the organization
• Assist team members with various projects as needed
• Follow all health and safety guidelines and company policies

Minimum Qualifications

• Currently pursuing a bachelor’s degree in business, communications, marketing, supply chain, or a related field at an accredited college or university
• Ability to work onsite at our Oak Brook, IL office (15 miles west of Chicago) at least 3 days per week
• Willingness to travel within the U.S.

Preferred Qualifications

• Basic understanding of project management principles
• Familiarity with CRM (Salesforce, Jira, and Confluence preferred)
• Proficient in Microsoft Office Suite
• Strong written and verbal communication skills
• Solid analytical and problem-solving abilities

The hourly rate for this position is $21- $25; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience.