Intern - Customer Success Manager

Acxiom; Conway (AR); On-site; USD 17,000 - 25,000; Part time

Job summary

Acxiom in Conway, Arkansas is seeking a Customer Success Intern to support the client team by developing and implementing client success plans, preparing for meetings, and coordinating cross-functional support.

You will collaborate with the client success team, monitor satisfaction, and research industry trends to anticipate client needs. This internship offers on-site work, flexible hours, and opportunities to grow into future leadership roles.

Qualifications

• Currently pursuing a degree in Business, Marketing, Communications, or a related field.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Detail-oriented with excellent organizational skills.
• Proficiency in Microsoft Office Suite and CRM software is a plus.

Responsibilities

• Collaborate with the client success team to develop and implement client success plans.
• Monitor client satisfaction and address issues.
• Prepare for internal and external meetings.
• Support team in organizing and conducting client meetings and follow-ups.
• Help identify opportunities for improving client services and processes.
• Maintain up-to-date client meeting artifacts and documentation.
• Assist in managing client relationships and ensuring needs are met.
• Research industry trends and technologies that may impact account performance.

Skills

Interpersonal skills

Communication skills

Detail-oriented

Organizational skills

Microsoft Office

CRM software

Education

Pursuing degree in Business/Marketing/Communications

Tools

CRM software

Microsoft Office Suite

Job description

Customer Success Interns support the client team in managing client relationships, ensuring client needs are met, and enhancing client satisfaction. The intern will assist in developing and implementing client success plans, meeting preparation, coordinating cross-functional team support, and organizing client meetings and follow-ups. The role requires effective communication skills, attention to detail, and the ability to work both independently and collaboratively.

Internship details

• The internship will begin January 11th, 2027.
• Our intention is to have interns work on-site in Conway, Arkansas.
• 20-25 hours/week work dedication during the semester and up to 40/week during breaks and summer.
• Anticipated graduation date between May 2027 - December 2027.
• Applicants for this internship position with Acxiom in the U.S. must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Acxiom (i.e., H1-B visa, F-1 visa (CPT/OPT), TN visa or any other non-immigrant status).

What you will do

• Collaborate with the client success team to develop and implement client success plans.
• Monitor client satisfaction and proactively address any issues or concerns.
• Preparation for internal and external meetings.
• Support the team in organizing and conducting client meetings and follow-ups.
• Help to identify opportunities for improving client services and processes.
• Maintain accurate and up-to-date client meeting artifacts and documentation.
• Assist in managing client relationships and ensuring needs are met.
• Research projects on relevant industry news, trends, products, services, competitors, and relevant existing and emerging technologies that may impact present and future account performance.

What you will need

• Currently pursuing a degree in Business, Marketing, Communications, or a related field.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Detail-oriented with excellent organizational skills.
• Proficiency in Microsoft Office Suite and CRM software is a plus.

Who are we seeking?

• Top Talent & High Performers: We hire the brightest in the industry!
• Innovative Collaborators: We drive operational improvements to promote efficiency and improve performance.
• Future Leaders: We develop our people and promote from within.
• Game Changers: We empower people to challenge the status quo and explore new possibilities.
• Emotional Intelligence: We cultivate greatness both within ourselves and with others.
• Hardworking Employees: We look for initiative to conquer complex challenges.

We believe in building an exciting workplace where associates feel highly motivated and want to engage every single day. It’s important to Acxiom that we invest in our culture and promote a healthy work-life balance. Acxiom has a fast paced, high-performance culture where we empower our people to do innovative, ground breaking work. You will always be guided to do what is right.

Primary Location City/State

Conway, Arkansas

Additional Locations (if applicable)

Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

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Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered.

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If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1-877-314-2049.