Intern - Customer Billing

Dominion Energy; Richmond (VA); Hybrid; USD 29,000 - 37,000; Full time

Job summary

Dominion Energy is seeking a Customer Billing Intern to gain hands-on experience supporting billing operations and reporting. You will learn utility billing processes, billing systems, and customer account management while contributing to daily business activities.

Under guidance from experienced team members, you will assist with billing activities, analyze data, support reporting efforts, and help ensure accuracy and timeliness of processes.

Qualifications

• Must be enrolled in a Bachelor’s degree program in related fields.
• Must have a GPA of 3.0 or above.
• Must have a graduation date of 2028 or later.

Responsibilities

• Assist with routine billing analyses using established guidelines, processes, and procedures.
• Support the administration of day-to-day billing operations and customer account activities.
• Monitor billing system controls to help ensure data accuracy, compliance, and timely processing.
• Review billing cycles, audit billing data, and research routine billing issues, including support for bankruptcy account reviews.
• Prepare weekly and monthly reports for leadership and operational teams.
• Monitor, analyze, verify, reconcile, and maintain routine reports from billing and metering systems.
• Process billing adjustments in accordance with established policies and procedures.
• Identify routine billing discrepancies and assist with corrective actions while escalating complex issues as appropriate.
• Support documentation, process improvement initiatives, and special projects as assigned.
• Collaborate with internal business partners and provide support during critical business events, including emergency storm response efforts when needed.

Skills

Excel

Word

PowerPoint

Analytical thinking

Attention to detail

Education

Bachelor’s degree in Business, Finance, Accounting, Data Analytics, Information Systems, Economics, or related field

Job description

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career.Review the position below and apply today.

At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.

Job Summary

The Customer Billing Intern will gain hands-on experience supporting Dominion Energy's billing operations and reporting functions. This role offers an opportunity to develop knowledge of utility billing processes, billing systems, customer account management, and data analysis while contributing to daily business operations.

Under the guidance of experienced team members, the intern will assist with billing activities, analyze data, support reporting efforts, and help ensure the accuracy and timeliness of billing processes. This position provides valuable exposure to utility operations, cross-functional collaboration, and business process improvement.

Key Responsibilities

Assist with routine billing analyses using established guidelines, processes, and procedures.

Support the administration of day-to-day billing operations and customer account activities.

Monitor billing system controls to help ensure data accuracy, compliance, and timely processing.

Review billing cycles, audit billing data, and research routine billing issues, including support for bankruptcy account reviews.

Prepare weekly and monthly reports for leadership and operational teams.

Monitor, analyze, verify, reconcile, and maintain routine reports from billing and metering systems.

Process billing adjustments in accordance with established policies and procedures.

Identify routine billing discrepancies and assist with corrective actions while escalating complex issues as appropriate.

Support documentation, process improvement initiatives, and special projects as assigned.

Collaborate with internal business partners and provide support during critical business events, including emergency storm response efforts when needed.

What You’ll Gain

Exposure to utility billing operations and customer account management.

Experience working with enterprise billing and reporting systems.

Opportunities to develop analytical, reporting, and business process skills.

Collaboration with professionals across multiple departments.

Real-world experience supporting operational and customer-focused initiatives.

• Proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Strong analytical, critical thinking, and problem-solving skills.
• Strong attention to detail and commitment to accuracy.
• Ability to quickly learn new systems, processes, and business concepts.
• Effective written and verbal communication skills.
• Ability to prioritize assignments and manage multiple responsibilities simultaneously.
• Ability to work independently and within a team environment.
• Strong organizational and time management skills.
• Ability to exercise sound judgment and follow established procedures and guidelines.
• Demonstrated initiative, adaptability, and willingness to learn.
• Ability to build positive working relationships with colleagues and business partners.
• Interest in business operations, data analysis, utility services, finance, accounting, or related fields.
• Current enrollment in an accredited college or university pursuing a degree in Business, Finance, Accounting, Data Analytics, Information Systems, Economics, or a related field.
• Experience working with data, spreadsheets, or reporting tools through coursework, projects, or previous work experience

Education Requirements

• Must be currently enrolled in a Bachelor’s degree program in Business, Finance, Accounting, Data Analytics, Information Systems, Economics, or a related field
• Must have a GPA of 3.0 or above
• Must have a graduation date of 2028 or later

Test Description

No Testing Required

Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

What You’ll Get

Hourly Rate:

$21.00 - $27.00

The hourly rate listed is the rate we anticipate paying for this position. If a range is listed, the actual hourly rate offered may vary based on factors such as the selected candidate's degree type, academic major, and/or school classification (e.g., sophomore, junior, senior).

At Dominion Energy, we offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which includes: health, dental, and vision benefits with coverage for families and domestic partners, vacation, retirement plans including 401k contributions and matches, paid holidays, tuition reimbursement, bonus eligibility, sick leave, and disability insurance. To learn more about our benefits, click here: Dombenefits.com

Dominion Energy is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin and/or status as a protected veteran or individual with a disability.

You can experience the excitement of our company – it's the difference between taking a job and starting a career.

Top 3 Reasons to Work at Dominion Energy

Dominion Energy is committed to helping address climate change. We have cut emissions sharply as we aim for Net Zero carbon and methane emissions by 2050. Learn more at sustainability.dominionenergy.com .

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