Intern-Device Support Innsbrook VA (GLEN ALLEN, VA, US, 23060)

Dominion Energy; Glen Allen (VA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Vacation

401k with company match

Paid holidays

Tuition reimbursement

Bonus eligibility

Sick leave

Disability insurance

Job summary

Dominion Energy is seeking students to participate in our internship program in Glen Allen, VA. The role involves providing expert and creative solutions to user problems to ensure customer satisfaction and productivity, researching and resolving complex questions via phone, tickets, or emails, and supporting software per triage documentation with Windows11 and Office 365 knowledge.

You must be pursuing a 4-year Bachelor's degree in Information Systems, Cyber Security, Computer Science, or

Qualifications

• Pursuing a 4-year Bachelor's degree in Information Systems, Cyber Security, Computer Science, Computer Engineering, or related field.
• GPA minimum 2.5.
• Rising junior with anticipated graduation 2028 or later.

Responsibilities

• Provide expert and creative solutions to user problems to ensure customer satisfaction and productivity.
• Research, resolve, and respond to complex questions via telephone, tickets or emails.
• Support software per triage documentation with knowledge of Windows11 and Office 365.
• Coordinate with IT infrastructure and support teams.

Skills

Customer service

Problem solving

Teamwork

Windows11

Office 365

Education

Bachelor's degree in Information Systems/CS/ Cyber Security/ CE

Tools

Windows11

Office 365

Job description

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Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career.

At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.

Job Summary

Dominion Energy is seeking students to participate in our internship program.

• This position requires the ability to provide expert and creative solutions to user problems to ensure customer satisfaction and productivity
• Research, resolve, and respond to complex questions received via telephone calls, customer generated tickets or emails, and provide support on electronic services, in accordance with current standards
• The position provides support for software as described in triage documentation and has proficient knowledge of Windows11, and Office 365
• The position requires close coordination with all IT infrastructure and support teams

• Must have strong computer knowledge and skills with demonstrated ability to learn and utilize IT software programs
• Must have strong customer service and problem solving skills; coursework or experience in PC hardware functionality, desktop imaging , network monitoring tools, Microsoft Office project support preferred
• Proficient knowledge of Windows11, and Office 365
• Must be able to lift 50 lbs
• Must have good verbal and written communication skills; be able to work independently and as a team

Must live within a reasonable commuting distance of the assigned work location and have reliable transportation

Education Requirements

• Must be currently pursuing a 4-year Bachelor's degree from an accredited college or university in Information Systems, Cyber Security, Computer Science, Computer Engineering, or a related field.
• Students must have a minimum GPA of 2.5.
• Students should be a rising junior and have an anticipated graduation date 2028 or later.

Test Description

No Testing Required

Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

What You'll Get

Hourly Rate:

$22.0 - $28.00

The hourly rate listed is the rate we anticipate paying for this position. If a range is listed, the actual hourly rate offered may vary based on factors such as the selected candidate's degree type, academic major, and/or school classification (e.g., sophomore, junior, senior).

At Dominion Energy, we offer excellent plans and programs for employees.

• health
• dental
• vision benefits with coverage for families and domestic partners
• vacation
• retirement plans including 401k contributions and matches
• paid holidays
• tuition reimbursement
• bonus eligibility
• sick leave
• disability insurance

Employees are rewarded with a competitive salary and comprehensive benefits package which includes:

Dominion Energy is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin and/or status as a protected veteran or individual with a disability.

You can experience the excitement of our company – it's the difference between taking a job and starting a career.

Top 3 Reasons to Work at Dominion Energy

Dominion Energy is committed to helping address climate change. We have cut emissions sharply as we aim for Net Zero carbon and methane emissions by 2050. Learn more at sustainability.dominionenergy.com .

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