Intern, Client Services, FIS University Program

FIS; Jacksonville (FL); On-site; USD 25,000 - 30,000; Full time

Job summary

FIS is offering a 2027 Summer University Internship Program in Jacksonville, FL. The paid internship runs May 31, 2027 through August 6, 2027, with full-time hours (40 hrs/week). Students will participate in projects, seminars, and mentorship, gaining exposure to client services, product education, and adoption initiatives.

The program emphasizes collaboration, professional development, and a path to contribute to business value while working with cross-functional teams in fintech and technology.

Qualifications

• Fluent in English; Strong written and verbal communication skills
• Adaptability, a drive to learn, and strong problem-solving skills
• Ability to work well independently and within a team

Responsibilities

• Serve as a primary point of contact for client inquiries, providing timely support and coordinating issue resolution with internal teams.
• Build and maintain positive client relationships by understanding customer needs and ensuring a high-quality service experience.
• Analyze client requests, account activity, and service trends to identify opportunities for process improvements and enhanced client outcomes.
• Assist with onboarding activities, service reviews, product education, and adoption initiatives to help clients achieve their business objectives.
• Collaborate with cross-functional teams to track client issues, monitor service performance, and contribute to successful client retention efforts.

Skills

English fluency

AI-enabled tools

Education

Pursuing bachelor's degree in relevant field

Job description

Position Type : Full time

Type Of Hire : Experienced (relevant combo of work and education)

Education Desired : High School Diploma

Job Description

Every day, our teams help shape the future of finance. We collaborate, innovate, and solve complex challenges together. We foster an environment where every voice is valued, fresh ideas are encouraged, and people can do their best work. And we celebrate our success as one team. If you want to make an impact in fintech, we'd like to know: Are you FIS?

Join the 2027 FIS University Summer Internship Program!

As a 2027 FIS University Program Summer Intern, you will have the opportunity to participate in team projects, social events, professional development seminars and work alongside team mentors. This is a full-time (40hrs/week) paid internship that will begin on May 31, 2027 and conclude on August 6, 2027.

About the team:

The Client Services team serves as a trusted partner to clients throughout their journey with FIS solutions. Team members build strong customer relationships, provide operational support, coordinate issue resolution, and help clients maximize the value of their products and services. Working closely with internal partners across product, implementation, operations, and support functions, the team delivers a seamless client experience while driving customer satisfaction, retention, and long-term success.

What you will be doing:

• Serve as a primary point of contact for client inquiries, providing timely support and coordinating issue resolution with internal teams.
• Build and maintain positive client relationships by understanding customer needs and ensuring a high-quality service experience.
• Analyze client requests, account activity, and service trends to identify opportunities for process improvements and enhanced client outcomes.
• Assist with onboarding activities, service reviews, product education, and adoption initiatives to help clients achieve their business objectives.
• Collaborate with cross-functional teams to track client issues, monitor service performance, and contribute to successful client retention efforts.

What you bring:

• Pursuing bachelor's degree in relevant field of study included but not limited to Business Administration, Communications, Customer Experience, Marketing, Finance, Economics, Management Information Systems (MIS), Information Systems, Data Analytics
• Rising Senior (graduating December 2027 through May 2028)
• Basic proficiency with AI-enabled tools and the ability to apply them effectively to enhance productivity, problem-solving, and decision-making.
• Fluent in English; Strong written and verbal communication skills
• Adaptability, a drive to learn, and strong problem-solving skills
• Ability to work well independently and within a team

What we offer you:

• Competitive, full-time paid summer internship
• Opportunity to participate in projects that directly impact business value
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• A work environment built on collaboration, flexibility, and respect
• Time to support charities and give back to your community

*Current and future sponsorship are not available for this position*

#FISUInternship2027

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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