Intern, Client Services, FIS University Program

FIS Management Services LLC; Jacksonville (FL); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Paid internship

Job summary

FIS University Program Summer Internships offer hands-on experience in client services within a finance technology environment. You will work full-time for the summer, engaging with mentors, attending development seminars, and contributing to client success initiatives.

The role emphasizes building client relationships, understanding needs, and applying AI-enabled tools to improve productivity and problem-solving. This paid internship starts May 31, 2027 and ends August 6, 2027.

Qualifications

• Pursuing bachelor’s degree in a relevant field (Business/Analytics, MIS, Finance, etc.).
• Graduating December 2027 through May 2028.
• Current and future sponsorship are not available for this position.

Responsibilities

• Serve as primary contact for client inquiries and coordinate issue resolution.
• Build and maintain positive client relationships and high-quality service experience.
• Analyze client requests and trends to identify process improvements.
• Assist with onboarding, service reviews, and product education to drive adoption.
• Collaborate with cross-functional teams to track issues and retention efforts.

Skills

Fluent in English

Team collaboration

Problem solving

Adaptability

Independent work

AI tools familiarity

Education

Bachelor’s degree in Business/Analytics or related field

Tools

AI-enabled tools

Job description

Job Description Every day, our teams help shape the future of finance. We collaborate, innovate, and solve complex challenges together. We foster an environment where every voice is valued, fresh ideas are encouraged, and people can do their best work. And we celebrate our success as one team.

As a 2027 FIS University Program Summer Intern, you will have the opportunity to participate in team projects, social events, professional development seminars and work alongside team mentors. This is a full-time (40hrs/week) paid internship that will begin on May 31, 2027 and conclude on August 6, 2027.

About the team: The Client Services team serves as a trusted partner to clients throughout their journey with FIS solutions. Team members build strong customer relationships, provide operational support, coordinate issue resolution, and help clients maximize the value of their products and services. Working closely with internal partners across product, implementation, operations, and support functions, the team delivers a seamless client experience while driving customer satisfaction, retention, and long-term success.

What you will be doing:

• Serve as a primary point of contact for client inquiries, providing timely support and coordinating issue resolution with internal teams.
• Build and maintain positive client relationships by understanding customer needs and ensuring a high-quality service experience.
• Analyze client requests, account activity, and service trends to identify opportunities for process improvements and enhanced client outcomes.
• Assist with onboarding activities, service reviews, product education, and adoption initiatives to help clients achieve their business objectives.
• Collaborate with cross-functional teams to track client issues, monitor service performance, and contribute to successful client retention efforts.

What you bring:

• Pursuing bachelor’s degree in relevant field of study included but not limited to Business Administration, Communications, Customer Experience, Marketing, Finance, Economics, Management Information Systems (MIS), Information Systems, Data Analytics Rising Senior (graduating December 2027 through May 2028)
• Basic proficiency with AI-enabled tools and the ability to apply them effectively to enhance productivity, problem-solving, and decision-making.
• Fluent in English
• Strong written and verbal communication skills
• Adaptability, a drive to learn, and strong problem-solving skills
• Ability to work well independently and within a team

What we offer you:

• Competitive, full-time paid summer internship
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• A work environment built on collaboration, flexibility, and respect
• Time to support charities and give back to your community
• *Current and future sponsorship are not available for this position*

#FISUInternship2027

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test.

ADA Disclaimer

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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