Intern (Case Management)-Service Center

Hendrick Health; Abilene (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

Hendrick Health is seeking a Case Management Intern to provide clerical support to the Office Manager, Case Managers, Social Workers, and Utilization Review nurses. You will learn to arrange post-discharge services, issue IMM letters, MOON notices, and provide updates to payers and the care team.

The role emphasizes independent work and teamwork, with a focus on developing clinical and financial software proficiency, medical terminology knowledge, and strong communication skills.

Qualifications

• High school diploma or equivalent required.
• College student in good standing.
• Proficient with MS Outlook and MS Office (Word, Excel).
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Arrange post-discharge services including transportation.
• Issue Important Message from Medicare (IMM) letters.
• Assist with MOON notices and updates to commercial payers.
• Provide discharge planning updates to hospital care team.
• Learn and support Case Management staff under supervision.

Skills

MS Outlook

MS Office

Word

Excel

Internet navigation

Medical terminology

Communication skills

Teamwork

Independent work

Education

High school diploma or equivalent

College student

Job description

The Case Management Intern supports the Case Management staff by providing clerical support for the department’s Office Manager, Case Managers, Social Workers, and Utilization Review nurses. This role will learn and assist with the following, including but not limited to: arranging post-discharge services such as transportation, issuing Important Message from Medicare (IMM) Letters, Medicare Outpatient Observation Notices (MOON), providing updates to commercial payers, as well as necessary discharge planning updates to the hospital care team staff.

JOB REQUIREMENTS

• High school diploma or equivalent required
• College Student
• N/A
• Required Licenses/Certifications
• Not applicable
• Required Skills, Knowledge, and Abilities
• Competent computer skills with experience in: MS Outlook, MS Office (Word, Excel), internet navigation, clinical and financial based software preferred
• Knowledge of medical terminology helpful
• Must be able to work independently and must possess excellent verbal and written communication skills
• Ability to function as a team member and appropriately seek supervision as needed
• Demonstrate the ability to organize and prioritize
• Demonstrate the ability to interact with all levels of staff in a courteous and professional manner