Intern (Case Management)-North

Hendrick Health; Abilene (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Hendrick Health in Abilene, TX is seeking a Case Management Intern to provide clerical support to the Office Manager, Case Managers, Social Workers, and Utilization Review nurses. You will learn to arrange post-discharge services, issue Medicare IMM/MOON notices, and update payers and care teams.

The role emphasizes independent work, strong communication, and teamwork in a hospital setting, with training on discharge planning and patient coordination.

Qualifications

• High school diploma or equivalent required.
• College student status required.
• Experience with MS Outlook and MS Office preferred.
• Knowledge of medical terminology helpful.
• Strong verbal and written communication skills required.
• Ability to work independently and seek supervision as needed.
• Ability to organize and prioritize tasks.
• Ability to interact with all levels of staff professionally.

Responsibilities

• Assist with arranging post-discharge services such as transportation.
• Issue IMM Letters and MOON notices as needed.
• Provide updates to commercial payers.
• Support discharge planning updates to the hospital care team.
• Provide clerical support for Office Manager, Case Managers, Social Workers, and Utilization Review nurses.

Skills

Communication skills

Teamwork

Organizational skills

Independent work

Verbal communication

Written communication

Medical terminology

Education

High school diploma or equivalent

College student

Tools

MS Outlook

MS Office

Internet navigation

Clinical software

Financial software

Job description

The Case Management Intern supports the Case Management staff by providing clerical support for the department’s Office Manager, Case Managers, Social Workers, and Utilization Review nurses. This role will learn and assist with the following, including but not limited to: arranging post-discharge services such as transportation, issuing Important Message from Medicare (IMM) Letters, Medicare Outpatient Observation Notices (MOON), providing updates to commercial payers, as well as necessary discharge planning updates to the hospital care team staff.

JOB REQUIREMENTS

• High school diploma or equivalent required
• College Student
• N/A
• Required Licenses/Certifications
• Not applicable
• Required Skills, Knowledge, and Abilities
• Competent computer skills with experience in: MS Outlook, MS Office (Word, Excel), internet navigation, clinical and financial based software preferred
• Knowledge of medical terminology helpful
• Must be able to work independently and must possess excellent verbal and written communication skills
• Ability to function as a team member and appropriately seek supervision as needed
• Demonstrate the ability to organize and prioritize
• Demonstrate the ability to interact with all levels of staff in a courteous and professional manner