Intern - Auto Claims Analyst

The Hanover Insurance Group; Massachusetts; Hybrid; USD 25,000 - 34,000; Full time

Job summary

The Hanover Insurance Group in Worcester, MA offers a structured 10-week summer internship within our Claims Auto Property Damage team. The program provides mentorship, cross-functional teamwork, and exposure to meaningful projects that align with business needs.

You will build analytical tools, collect and analyze data, and develop reports to demonstrate value to agents and customers. A final presentation to leadership concludes the internship.

Qualifications

• Currently enrolled in a bachelor's degree or advanced degree program.
• GPA 3.0+ preferred.
• Able to commit to a full-time 10-week internship.
• Eligible to work in the U.S. without sponsorship now or in the future.
• Marketing, Sales or Customer Service background preferred.
• Strong interpersonal, verbal and written communication skills.
• Demonstrates initiative, creativity and analytical skills.
• Thinks critically and develops solutions.

Responsibilities

• Support the Auto Property Damage group within the Claims Department.
• Develop tools, processes and reporting analytics to support business growth.
• Collect, analyze and report data to meet customer needs.
• Create data and reports for field and customers to articulate value.
• Communicate findings to internal partners in writing and verbally.
• Assist in various projects and meet deadlines in a fast-paced environment.
• Prepare a final presentation for management at internship close.

Skills

Analytical skills

Communication skills

Initiative

Critical thinking

Education

Bachelor's degree or advanced degree

GPA 3.0 or higher preferred

Job description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

SUMMER INTERNSHIP OVERVIEW

The Hanover’s Internship Program provides college students with the opportunity to work on a variety of critical business assignments, test your skills, use your academic knowledge, and match your interests to a real job.

Through the 10-week summer program (June - mid August), You will:

• Take on meaningful projects and work alongside some of the very best talent in the industry
• Be supported and mentored by a community of exceptional talent (leaders, managers, subject matter experts and recent graduates)
• Participate in a cross-functional team building project focused on corporate philanthropy
• Attend weekly development workshops with your intern peers
• Join in engagement and social activities with other interns

We recruit highly skilled students for potential future full-time employment opportunities, upon graduation.

Our Claims Auto Property Damage team is seeking exceptional college students for our Summer Internship Program, which provides meaningful opportunities for personal and professional growth, as well as rewarding career path options.

This is a hybrid work arrangement for the Worcester, MA office location.

IN THIS ROLE, YOU WILL

• Support the Auto Property Damage group within our Claims Department
• Use analytical skills to the development and enhancement of unique propriety business tools that drive optimization and consolidation of agent partners business
• Collect, analyze, and report data to meet customer needs
• Assists in the developing tools, processes and reporting analytics in support of business growth and needs
• Communicate with customers, external partners and internal departments frequently
• Develop data and reports for field and customers to articulate value to agent partners and customers
• Provide accurate analytical support to team supported ensuring results are validated and accurate
• Summarize information and effectively communicate analyses in writing and verbally to internal partners
• Assist in various projects, meet deadlines, and handle multiple priorities in a fast-paced, ever-changing and evolving business environment
• Create and present a final presentation for management and leadership members at the close of the internship program highlighting the work you accomplished throughout the summer

WHAT YOU NEED TO APPLY

• Currently enrolled in a bachelor's degree or advanced degree program
• Cumulative GPA of 3.0 or higher preferred
• Ability to commit to a full time 10-week internship program
• Ability to work in the U.S. without requiring sponsorship now or in the future
• Marketing, sales, or customer service background preferred
• Strong interpersonal, verbal, and written communication skills
• Demonstrates initiative, creativity and analytical skills
• Thinks critically and anticipates, recognizes, identifies, and develops solutions

EEO statement

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

Compensation

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.