Intermodal Ops Leader — Team Growth & Efficiency

Radiant Logistics Inc.; Webster Groves (MO); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, Prescription Drug, Dental and

Vision coverage

Health Savings Account

401(k) Retirement Savings Plan

Paid Time Off

Disability Insurance

Job summary

Radiant Logistics Inc. is seeking an Intermodal Operations Manager in St. Louis, MO to guide a team and ensure timely operational execution.

The role combines intermodal expertise with customer service excellence, cost awareness, and proactive decision-making to meet client requirements. You will lead recruiting and training, monitor performance, and manage day-to-day issues, ensuring accurate timekeeping and adherence to policies.

Qualifications

• High school diploma.
• Bachelor's / Associates degree in Logistics, Business or related discipline is preferred.
• Minimum 7 years’ Intermodal experience of which minimum 2 years’ experience in management or leadership role.
• Strong knowledge of North American geography.
• Knowledge of Intermodal routing and pricing is an asset.
• Proficient in Microsoft Office i.e. Outlook, Word.
• Intermediate computer skills required in Excel e.g. formulas, pivot tables, etc.
• Working knowledge of Transportation Management Software e.g. SAP, AS400.

Responsibilities

• Maintain a productive, high-performing team through recruiting, selecting, orienting and training.
• Develop personal growth opportunities for team members.
• Accomplish results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees.
• Assign tasks and duties related to new and ongoing projects to the team members.
• Keep appropriate Company peers and team members informed of industry activities.
• Review daily, maintain, update and approve employees’ time sheets and attendance schedules.
• Responsible for all aspects of overall service product that customers receive.
• Audit customer service performance.
• Monitor and manage day-to-day operational issues affecting pick-up and delivery.
• Work with team members to ensure customer needs and requirements are being met.
• Inform Director of customer / service issues that affect the flow of the Operational process.
• Use expertise to provide direction and options when issues are identified in reports or brought forward by the Service Coordinators.

Job description

Radiant Logistics Inc. is seeking an Intermodal Operations Manager in St. Louis, MO to guide a team and ensure timely operational execution.

The role combines intermodal expertise with customer service excellence, cost awareness, and proactive decision-making to meet client requirements. You will lead recruiting and training, monitor performance, and manage day-to-day issues, ensuring accurate timekeeping and adherence to policies.