Intermodal Operations Coordinator

U.S. Multimodal Group; Merriam (KS); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

401(k) match

Life insurance

Long-term disability

Career growth

Dynamic environment

Job summary

U.S. Multimodal Group in Merriam, KS is seeking an Intermodal Business Coordinator to manage our customers' intermodal freight.

The role requires coordinating rail and drayage vendors, building relationships, and ensuring on-time pickup and delivery across shipments. The IBC will work in a team-based environment, gaining a deep understanding of customer processes and requirements, and will communicate needs to our carriers.

Qualifications

• Experience in intermodal freight handling, shipping operations, or freight forwarding.
• Bachelor’s degree in logistics, supply chain, business administration, or related field, preferred but not required.
• 1-2 years of industry experience.
• Able to work within a fast-paced environment while balancing multiple responsibilities.
• Excellent communication skills both written and oral.

Responsibilities

• Process orders in Alliance operating system.
• Build relationships with rail, dray, and customers in order to meet customers’ requirements.
• Manage our customers business to ensure compliance with their requirements. Update the Alliance operating system with current shipment data daily.
• Ensure the timely execution of pickup and delivery functions takes place on each customer order. Resolve and communicate to the customer any problems or issues with those customers shipments.
• Communicate to proper Alliance management any issues that are outside the SOP's and the measurements established by Alliance.
• Train new members of the team as needed on accounts handled.

Skills

Attention to detail

Time management

Communication skills

Conflict resolution

Multi-tasking

Negotiation skills

Education

Bachelor’s degree in logistics, supply chain, business administration, or related field

Tools

Alliance operating system

Job description

U.S. Multimodal Group in Merriam, KS is seeking an Intermodal Business Coordinator to manage our customers' intermodal freight.

The role requires coordinating rail and drayage vendors, building relationships, and ensuring on-time pickup and delivery across shipments. The IBC will work in a team-based environment, gaining a deep understanding of customer processes and requirements, and will communicate needs to our carriers.