intermediate systems analyst (Nashville, TN)

Starbucks; Nashville (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with employer match

Tuition coverage for a bachelor's degree

Job summary

Starbucks is looking for a Systems Analyst in Nashville, Tennessee, to support technology and process solutions. You will analyze requirements, design solutions, and provide global production support for critical applications. Ideal candidates have relevant experience in systems analysis, an understanding of IT operations, and the ability to manage multiple priorities. The role includes comprehensive benefits, tuition coverage, and opportunities for growth.

Qualifications

• 0–2 years of experience for early-career or 4+ years for experienced candidates.
• Understanding systems development concepts and IT operations.
• Ability to balance multiple priorities and meet deadlines.

Responsibilities

• Gather and document requirements to shape solutions.
• Support application configuration, testing, and data validation.
• Provide 24x7 support and maintain system documentation.

Skills

Systems analysis

Requirements analysis

Agile/Scrum

Data validation

Tools

Query tools

Application configuration

Job description

Systems Analyst – Starbucks

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

As a Systems Analyst, you’ll support and deliver technology and process solutions that build key business capabilities and drive operational improvements. You’ll partner with business and technology teams to gather requirements, design solutions, configure and test systems, and provide global production support for critical applications.

Responsibilities

• Shape solutions end-to-end by gathering and documenting requirements, supporting user story creation and backlog grooming, and contributing to business process design and user-centric solution design.
• Configure, test, and validate by supporting application configuration (attributes, workflows, UI changes), assisting with data conversion (extract/load/validation), and executing tests while validating results using queries as needed.
• Keep critical systems running by providing 24x7 support, working trouble tickets to SLA, conducting root cause analysis, coordinating issue resolution across teams (and vendors when needed), and maintaining clear documentation and knowledge articles.

We’d Love To Hear From People With

• Relevant experience in systems analysis (typically 0–2+ years for early-career candidates or 4+ years for experienced candidates; level aligned to experience)
• Understanding of systems development concepts and lifecycle/IT operations, including requirements analysis and solution design
• Ability to balance multiple priorities and meet deadlines while partnering effectively with business and technical teams

Preferred Qualifications

• Experience with Agile/Scrum, including user story creation and backlog grooming
• Experience applying Lean/process improvement techniques to improve operations
• Hands‑on experience with application configuration (workflows, attributes, UI changes) and data conversion (extract/load/validation)
• Experience developing or supporting test plans, test environments, and test execution/validation
• Proficiency using query tools for data validation, ad‑hoc analysis, and operational reporting
• Experience creating system documentation (wikis/knowledge base articles) and supporting end‑user training
• Experience coordinating issue resolution cross‑functionally (and with vendors as needed)

Benefits

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short‑term and long‑term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well‑being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first‑time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative.

Vacation accrual: If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

Compensation information: The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job‑related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.