Interlibrary Loan Technician

University of Colorado Boulder; Boulder (CO); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and retirement plans

Generous paid time off

Tuition assistance for you and your de

ECO Pass for local transit

Job summary

University of Colorado Boulder is hiring an Interlibrary Loan Technician to support daily ILL requests and document delivery for CU Boulder patrons and external libraries. The role reports to the Head of Resource Sharing and collaborates with the Operations Manager and Resource Sharing team.

The position requires lifting up to 30 lbs, a Colorado residence, and 2+ years of relevant experience. Work is primarily on-site with standard weekday hours.

Qualifications

• Two (2) years of relevant experience OR a combination of related education and/or relevant experience equal to two (2) years.
• Must be a current resident of Colorado to apply.
• Able to lift up to 30 lbs.

Responsibilities

• Process Article Requests for ILL Lending, Borrowing and Document Delivery with accuracy and timeliness.
• Process Physical Items for Loan and Document Delivery, monitor requests daily across locations and handle heavy items up to 30 lbs.
• Perform shelf checks and locate missing items.
• Supervise student employees and coordinate work with the Operations Manager.
• Support Resource Sharing Services and related initiatives.

Skills

Interlibrary loan experience

Attention to detail

Time management

Communication skills

Organizational skills

Adaptability

Microsoft Excel

Google Sheets

Tools

ILLiad

Docline

Occam’s Reader

RSCVD

FOLIO

Job description

Job Summary

The Libraries department at CU Boulder encourages applications for the Interlibrary Loan Technician position! The Interlibrary Loan (ILL) Technician plays a critical role in supporting the University Libraries' interlibrary loan and document delivery services. Using resource sharing and library platforms such as ILLiad, Occam’s Reader, Docline, RSCVD and FOLIO, this position ensures the accurate and timely processing of daily ILL requests and Document Delivery services for CU Boulder patrons, as well as for national and international libraries. This position reports to the Head of Resource Sharing and works in close collaboration with the Operations Manager and Resource Sharing Section members to support various resource sharing activities as required.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Who We Are

Mission

We are a knowledge catalyst. We spark inquiry, discovery, collaboration, creation and the dissemination of knowledge. We welcome everyone, wherever they are on their educational journey.

Vision

An information-empowered world.

Values

Include • Empower • Connect • Learn • Inspire

Our values define our interactions within the Libraries and radiate outwardly.

This means that we foster a culture that compassionately and authentically embodies our values in all aspects of our work.

What Your Key Responsibilities Will Be

Processes Article Requests for ILL Lending, Borrowing and Document Delivery

• Processes and fulfills article and chapter requests for ILL Lending, Borrowing and Document Delivery in a timely manner with attention to detail and accuracy. This includes supervising incoming requests, and conducting searches in the local catalog and other discovery tools, and verifying articles for accuracy. This position ensures requests are processed efficiently and accurately.

Processes Physical Items for Loan and Document Delivery

• Ensures the timely and accurate delivery of all print ILL Lending, Borrowing and Document Delivery requests for materials held at the PASCAL Offsite Storage Facility and materials held at campus branch libraries. This requires daily monitoring of requests as well as follow up with the various locations.
• Performs searching and retrieving of physical items from locations in Norlin Library, some of the items can be large and heavy, up to 30 lbs.
• Performs shelf checks to ensure accuracy, and search for missing and lost items.
• Scans chapters and articles using an overhead scanner and a microform scanner and associated software.
• Processes items returned by other libraries. Notes damage and routes items accordingly.

Student Lead

• Along with the Operations Manager, the Lending technician assists in supervising student employees including coordinating and assigning work, answering questions and training students.

Resource Sharing Services

• Assists with various resource-sharing initiatives as needed, supporting the broader goals of the Resource Sharing Section.

What You Should Know

The work schedule is Monday-Friday from 8:00 - 5:00 pm. Flexible schedule opportunities to shift workday slightly may be possible in discussion with the supervisor. Modality is primarily on-site.

What We Can Offer

The salary for this position is $43,000 (set based on pay equity and within the 1st quartile). If you have prior state-classified experience in the same class series as this position, your pay may be set at a higher amount per the state Step Pay Program implemented on July 1, 2024.

Benefits

• medical,dental, and retirement plans
• generous paid time off
• tuition assistance for you and your dependents
• an ECO Pass for local transit

As one of Boulder County’s largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage program.

Be Statements

Be effective. Be resourceful. Be Boulder.

What We Require

• Two (2) years of relevant experience in an occupation related to the work assigned to this position OR A combination of related education and/or relevant experience in an occupation related to the work assigned equal to two (2) years.
• Must be a current resident of Colorado to apply.
• Able to lift up to 30 lbs.

What You Will Need

• Ability to communicate courteously and effectively, verbally and in writing, with internal and external partners.
• Respectful and collaborative approach to teamwork with colleagues and external partners.
• Ability to adapt to changing priorities.
• Excellent attention to detail, time management, and organizational skills.
• Commitment to adhering to University policies and applicable laws while carrying out responsibilities.

What We Would Like You to Have

• Experience in interlibrary loan or resource-sharing services.
• Familiarity with ILLiad or other interlibrary loan management systems
• Experience using scanning equipment and associated software, including overhead and microform scanners.
• Proficiency in Microsoft Excel, Google Sheets, and office productivity software
• Knowledge of MARC records and bibliographic metadata
• Understanding of library classification systems and searching strategies in order to conduct searching of the local catalog and discovery tools.

Special Instructions

To apply, please submit the following materials:

1. A current resume. Must include date ranges and whether full time or part time work.
2. A cover letter that specifically addresses the job requirements and outlines qualifications.
3. Optional: DD-214 for veteran applicants.
   • Qualified veterans and surviving spouses are eligible for veteran’s preference points within the State classified system. If you are an honorably discharged veteran, the spouse of a veteran unable to work due to a service-connected disability, or the surviving spouse of a veteran, you may claim preference during this election process for a position within the state personnel system. In order for us to determine your eligibility for veterans preference, you must attach a copy of a DD-214 form along with your application. If you have additional supporting documentation to provide, or do not wish to upload a DD-214, please email a copy to [e-mail] and reference the job to which you are applying.
4. Optional: If using the educational substitution for experience: proof of degree or transcripts.

We may request references at a later time.

Please apply by August 27, 2026 for consideration.

Note: Application materials will not be accepted via email. For consideration, applications must be submitted through CU Boulder Jobs.

Select here for additional information regarding Classified Staff positions: www.cu.edu/cu-careers/special-instructions-classified-staff-applicants

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: [e-mail]