Interlibrary Loan Technician
CU Boulder
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Benefits offered by this job
Job summary
CU Boulder is seeking an Interlibrary Loan Technician to support the Libraries' interlibrary loan and document delivery services. The role handles daily ILL requests, searches catalogs and discovery tools, and collaborates with CU staff to ensure timely processing of materials for patrons and libraries alike.
The position is on-site in Boulder, CO, with a schedule Monday–Friday, 8:00–5:00. Two years of related experience, physical ability to lift 30 lbs, and strong communication skills are
Qualifications
- Two years of relevant experience or equivalent combination of education and experience.
- Must be a current resident of Colorado to apply.
- Able to lift up to 30 lbs.
- Familiarity with interlibrary loan systems (ILLIad) and document delivery processes.
- Experience with scanning equipment and office software (Excel, Google Sheets) would be beneficial.
Responsibilities
- Processes article requests for ILL Lending/Borrowing and Document Delivery with accuracy and timeliness.
- Manages physical items for loan and delivery, including offsite storage logistics and heavy items.
- Supervises student employees and coordinates work with the Operations Manager.
- Supports Resource Sharing initiatives and collaborates with the Resource Sharing Section.
Skills
Tools
Job description
Requisition Number: 74331
Location: Boulder, Colorado
Employment Type: Classified Staff
Schedule: Full-Time
Posting Close Date: 27-Aug-2026
Date Posted: 19-Aug-2026
The Libraries department at CU Boulder encourages applications for the Interlibrary Loan Technician position! The Interlibrary Loan (ILL) Technician plays a critical role in supporting the University Libraries' interlibrary loan and document delivery services. Using resource sharing and library platforms such as ILLiad, Occam's Reader, Docline, RSCVD and FOLIO, this position ensures the accurate and timely processing of daily ILL requests and Document Delivery services for CU Boulder patrons, as well as for national and international libraries. This position reports to the Head of Resource Sharing and works in close collaboration with the Operations Manager and Resource Sharing Section members to support various resource sharing activities as required.
CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.
We are a knowledge catalyst. We spark inquiry, discovery, collaboration, creation and the dissemination of knowledge. We welcome everyone, wherever they are on their educational journey.
An information-empowered world.
Include * Empower * Connect * Learn * Inspire
Our values define our interactions within the Libraries and radiate outwardly.
This means that we foster a culture that compassionately and authentically embodies our values in all aspects of our work.
- Processes and fulfills article and chapter requests for ILL Lending, Borrowing and Document Delivery in a timely manner with attention to detail and accuracy. This includes supervising incoming requests, and conducting searches in the local catalog and other discovery tools, and verifying articles for accuracy. This position ensures requests are processed efficiently and accurately.
- Ensures the timely and accurate delivery of all print ILL Lending, Borrowing and Document Delivery requests for materials held at the PASCAL Offsite Storage Facility and materials held at campus branch libraries. This requires daily monitoring of requests as well as follow up with the various locations.
- Performs searching and retrieving of physical items from locations in Norlin Library, some of the items can be large and heavy, up to 30 lbs.
- Performs shelf checks to ensure accuracy, and search for missing and lost items.
- Scans chapters and articles using an overhead scanner and a microform scanner and associated software.
- Processes items returned by other libraries. Notes damage and routes items accordingly.
- Along with the Operations Manager, the Lending technician assists in supervising student employees including coordinating and assigning work, answering questions and training students.
- Assists with various resource-sharing initiatives as needed, supporting the broader goals of the Resource Sharing Section.
The work schedule is Monday-Friday from 8:00 - 5:00 pm. Flexible schedule opportunities to shift workday slightly may be possible in discussion with the supervisor. Modality is primarily on-site.
The salary for this position is $43,000 (set based on pay equity and within the 1st quartile). If you have prior state-classified experience in the same class series as this position, your pay may be set at a higher amount per the state Step Pay Program implemented on July 1, 2024.
At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County's largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage program.
Be effective. Be resourceful. Be Boulder.
- Two (2) years of relevant experience in an occupation related to the work assigned to this position OR A combination of related education and/or relevant experience in an occupation related to the work assigned equal to two (2) years.
- Must be a current resident of Colorado to apply.
- Able to lift up to 30 lbs.
- Ability to communicate courteously and effectively, verbally and in writing, with internal and external partners.
- Respectful and collaborative approach to teamwork with colleagues and external partners.
- Ability to adapt to changing priorities.
- Excellent attention to detail, time management, and organizational skills.
- Commitment to adhering to University policies and applicable laws while carrying out responsibilities.
- Experience in interlibrary loan or resource-sharing services.
- Familiarity with ILLiad or other interlibrary loan management systems
- Experience using scanning equipment and associated software, including overhead and microform scanners.
- Proficiency in Microsoft Excel, Google Sheets, and office productivity software
- Knowledge of MARC records and bibliographic metadata
- Understanding of library classification systems and searching strategies in order to conduct searching of the local catalog and discovery tools.
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